Nathan R. Cox Email & Phone Number

Columbus, Ohio Metropolitan Area

In my role as an IT leader, I am entrusted with the strategic collaboration between Sales, Marketing, Engineering, and Customer Service leadership to enhance customer value and streamline technical operations.Accomplishments:• Leading team of 20+ contributors responsible for delivering strategic projects and support of core applications including Salesforce, Sitefinity, Marketing Cloud Account Engagement (Pardot), Bynder, Akeneo, Wrike, FormAssembly, Qualtrics, Marketing Cloud Intelligence (Datorama), Yext, and Configurator Tools (ImaginIT, Epicor, custom).• Exhibited fiscal acumen by setting and overseeing $4.8M+ in annual software and professional service budgets, aligning financial resources with organizational goals.• Nurtured and managed 30+ essential vendor relationships, fostering productive partnerships with key software vendors and professional services providers.• Developed and implemented standardized IT polices, procedures, and guidelines to support scale and consistency.• Served as the foremost authority in audit and compliance initiatives for our customer applications, ensuring adherence to industry standards and regulatory requirements.

Columbus, Ohio Area

I had the privilege of leading diverse teams consisting of technology professionals, contractors, vendors, and offshore resources, all dedicated to supporting the Sales, Marketing, and Customer Service teams. Within my leadership role, my teams held product ownership for crucial CRM, web, eCommerce, and customer portal technologies. I took on the role of a change agent, actively introducing innovation in collaboration with senior business leaders throughout the enterprise.Accomplishments:• Developed multiple individuals for promotion and leadership roles.• Orchestrated the successful implementation of a multi-year enterprise Dynamics 365/CRM initiative across multiple business units.• Strategically selected an enterprise CMS platform and devised enterprise web best practices, reducing the cost and time needed to launch new websites by an impressive 30%.• Led the development of a customer master system, consolidating data from 12 ERPs to provide a unified view of customer data across single CRM application.• Pioneered the development of a customer service automation platform, resulting in a remarkable 40% reduction in the time needed to resolve warranty-related issues.• Formulated and implemented CRM usage metrics, boosting engagement by a notable 20%.• Spearheaded the extension of Customer Portals from a single division to additional business units, significantly enhancing customer satisfaction.• Completed leadership development program, enriching my leadership capabilities and competencies.

Dublin, Oh

Managed end-to-end CRM initiatives, encompassing requirements gathering, solution architecture, implementation, and change management sessions.Accomplishments:• Collaborated closely with client sales, marketing, and service leaders to streamline business processes, establish key performance indicators (KPIs), and spearhead change management sessions.• Delivered consistently on internal performance metrics and earned exceptional customer satisfaction ratings.• Successfully generated more than $500K in professional services revenue.

Dublin, Oh

Nurtured and cultivated relationships with business partners reselling IBM software, facilitating the creation of joint offerings that blended IBM software with partner intellectual property to access niche markets.Accomplishments:• Expanded the active partner base by an impressive 12% and bolstered portfolio revenue by 10% within a span of three years.• Pioneered the introduction of a Cloud licensing model, effectively reducing partner financial risk while concurrently boosting IBM's revenue by an impressive 15% for the pilot products.• Skillfully negotiated with vendors, resulting in a substantial annual reduction of third-party code expenditure by $570K.• Received the prestigious Eminence and Excellence award on two separate occasions, in recognition of outstanding performance.

Lewis Center, Oh

Directed both digital and print ad campaigns, advocating for the integration of metrics to gauge advertising effectiveness and leveraging insights to enhance marketing ROI.Accomplishments:• Spearheaded quantitative analysis of customer surveys, web interactions, and print/digital campaign outcomes.• Achieved a remarkable 15% increase in sales conversion rates by harnessing data from Google Analytics.• Played a pivotal role in a significant rebranding initiative, revitalizing design elements and establishing brand guidelines.

Master Of Business Administration (Mba), Information Technology

Dynamic and comprehensive program designed to equip students with the strategic thinking, analytical skills, and leadership capabilities.

B.S. Business Administration, Marketing

Activities and Societies: Intramural Volleyball, Intramural Flag Football, on-campus job at Larkins/RPACThe undergraduate Marketing.

Computer Software Engineering