Associate Membership Director
Santa Barbara Family Ymca - Channel Islands Ymca
• Managed Welcome Center and membership sales operations; served as direct lead on account management of over 4,000 units and supervision of approximately 15 staff. • Supported meeting $3.5 million annual budget, exceeding net revenue goal by 7% in the 2010-2011 fiscal year. • Managed special account type for seniors, during which program revenue increased 110% from $40,000 per year to $84,000. • Managed administrative functions of processing financial assistance applications, bank draft management, daily deposits and enforcement of cash handling policies, accounts receivable for all facility operations, refunds, membership holds, and financial adjustments. • Promoted from Accounting Clerk in 2010. Other positions held include Director on Duty, Youth Exercise Leader, Financial Assistance Administrator, and Membership Representative. .