Nathan Jaeger Email & Phone Number

Hopkinton, Ma, Us

Hopkinton, Ma, Us

Hopkinton, Ma, Us

Stadtkreis 1 Altstadt, Zurich, Ch

Manage content creation as well as collaborate on marketing strategy for all consumer products and channels.Develop High Impact Digital Media Campaigns through Undertone and CBSi which include, screen takeovers, native, and video content.Create content and strategy for Social Media campaigns through Facebook.Work on email campaigns including A/B testing for emails and landing pages, for both retention and acquisition efforts.Build customer acquisition campaigns across multiple platforms and channels, including radio, digital, email, and IPM.Produce sales assistance materials for retail sales leaders including decks, graphics, and collateral.Establish strategy and content for A/B testing in CRO, including overlays and nanobars, and landing pages.Oversee AMG strategy in parallel with AMS team and created content for Amazon eCommerce storefront pages.

Stadtkreis 1 Altstadt, Zurich, Ch

Developed sales program for external premium service sales team.Provide product expertise and strategy to sales and marketing teams for all premium services content.Oversee Premium Service operations and devise strategies to increase sales.Work with multiple stakeholders on marketing efforts to drive revenue and contacts.Manage and drive multiple projects simultaneously while serving as a liaison between internal and external teams.Analyze reporting to identify opportunities to both increase sales and effectiveness of reporting.162% increase in Premium Service sales through Premium Service sales team.158% increase in transfer rate to Premium Service and 205% increase in Premium Service sales leads.

Stadtkreis 1 Altstadt, Zurich, Ch

Work directly with outsource client management team to devise strategies for improvement of KPIs. 17 point increase in customer satisfaction and 20% decrease in average handle times since introduction to day to day operations.Perform customer experience audits on customer purchase flow, including order confirmation emails and post-purchase pages.

Stadtkreis 1 Altstadt, Zurich, Ch

Recipient of Kaspersky Lab Support and Services Person of the Year for 2014 award among a 60 person team.Handle 2nd level technical support incidents, diagnose new bugs and issues as they arise and deliver workaround instructions to outsource team.Support partners with 2nd level technical escalations by working with Expert Team to identify required technical information to troubleshoot and diagnose issue.Handle upset customer phone call escalations.

Stadtkreis 1 Altstadt, Zurich, Ch

Create scheduling and submit hours for budget.Maintain internal learning management system used for outsource team, including crafting customer messaging.3 time recipient of Consumer Support Person of the Month award among 20 person team.

Stadtkreis 1 Altstadt, Zurich, Ch

Handle Chat and Web channel support requests including virus and malware related issues. Achieved high productivity scores as well as high customer satisfaction rates.

Stadtkreis 1 Altstadt, Zurich, Ch

Handle mostly Phone channel with some Chat and Web channel requests including virus and malware related issues. Achieved high productivity scores as well as high customer satisfaction rates.