Nathan Jaeger

Nathan Jaeger Email and Phone Number

Hands-On Data Driven Generalist Marketer @ EchoStor Technologies
Nathan Jaeger's Location
Greater Boston, United States, United States
Nathan Jaeger's Contact Details

Nathan Jaeger personal email

n/a
About Nathan Jaeger

Nathan Jaeger is a Hands-On Data Driven Generalist Marketer at EchoStor Technologies.

Nathan Jaeger's Current Company Details
EchoStor Technologies

Echostor Technologies

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Hands-On Data Driven Generalist Marketer
Nathan Jaeger Work Experience Details
  • Echostor Technologies
    Director, Marketing
    Echostor Technologies Jan 2022 - Present
    Hopkinton, Ma, Us
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  • Echostor Technologies
    Sr. Manager, Corporate & Brand Marketing
    Echostor Technologies Jan 2021 - Dec 2021
    Hopkinton, Ma, Us
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  • Echostor Technologies
    Marketing Manager
    Echostor Technologies Sep 2018 - Jan 2021
    Hopkinton, Ma, Us
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  • Kaspersky Lab
    Consumer Marketing Specialist
    Kaspersky Lab Sep 2017 - May 2018
    Stadtkreis 1 Altstadt, Zurich, Ch
    Manage content creation as well as collaborate on marketing strategy for all consumer products and channels.Develop High Impact Digital Media Campaigns through Undertone and CBSi which include, screen takeovers, native, and video content.Create content and strategy for Social Media campaigns through Facebook.Work on email campaigns including A/B testing for emails and landing pages, for both retention and acquisition efforts.Build customer acquisition campaigns across multiple platforms and channels, including radio, digital, email, and IPM.Produce sales assistance materials for retail sales leaders including decks, graphics, and collateral.Establish strategy and content for A/B testing in CRO, including overlays and nanobars, and landing pages.Oversee AMG strategy in parallel with AMS team and created content for Amazon eCommerce storefront pages.
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  • Kaspersky Lab
    Product Marketing Expert - Premium Services
    Kaspersky Lab Apr 2016 - Sep 2017
    Stadtkreis 1 Altstadt, Zurich, Ch
    Developed sales program for external premium service sales team.Provide product expertise and strategy to sales and marketing teams for all premium services content.Oversee Premium Service operations and devise strategies to increase sales.Work with multiple stakeholders on marketing efforts to drive revenue and contacts.Manage and drive multiple projects simultaneously while serving as a liaison between internal and external teams.Analyze reporting to identify opportunities to both increase sales and effectiveness of reporting.162% increase in Premium Service sales through Premium Service sales team.158% increase in transfer rate to Premium Service and 205% increase in Premium Service sales leads.
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  • Kaspersky Lab
    Consumer Support Account Service Manager
    Kaspersky Lab Mar 2015 - Apr 2016
    Stadtkreis 1 Altstadt, Zurich, Ch
    Work directly with outsource client management team to devise strategies for improvement of KPIs. 17 point increase in customer satisfaction and 20% decrease in average handle times since introduction to day to day operations.Perform customer experience audits on customer purchase flow, including order confirmation emails and post-purchase pages.
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  • Kaspersky Lab
    Consumer Support Sr. Technical Support Engineer
    Kaspersky Lab Sep 2014 - Mar 2015
    Stadtkreis 1 Altstadt, Zurich, Ch
    Recipient of Kaspersky Lab Support and Services Person of the Year for 2014 award among a 60 person team.Handle 2nd level technical support incidents, diagnose new bugs and issues as they arise and deliver workaround instructions to outsource team.Support partners with 2nd level technical escalations by working with Expert Team to identify required technical information to troubleshoot and diagnose issue.Handle upset customer phone call escalations.
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  • Kaspersky Lab
    Consumer Support Frontline Team Lead
    Kaspersky Lab Jan 2014 - Sep 2014
    Stadtkreis 1 Altstadt, Zurich, Ch
    Create scheduling and submit hours for budget.Maintain internal learning management system used for outsource team, including crafting customer messaging.3 time recipient of Consumer Support Person of the Month award among 20 person team.
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  • Kaspersky Lab
    Consumer Support Technical Support Engineer
    Kaspersky Lab Mar 2012 - Jan 2014
    Stadtkreis 1 Altstadt, Zurich, Ch
    Handle Chat and Web channel support requests including virus and malware related issues. Achieved high productivity scores as well as high customer satisfaction rates.
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  • Kaspersky Lab
    Consumer Support Jr. Technical Support Engineer
    Kaspersky Lab Jun 2009 - Mar 2012
    Stadtkreis 1 Altstadt, Zurich, Ch
    Handle mostly Phone channel with some Chat and Web channel requests including virus and malware related issues. Achieved high productivity scores as well as high customer satisfaction rates.
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Nathan Jaeger Education Details

  • Northeastern University
    Northeastern University

Frequently Asked Questions about Nathan Jaeger

What company does Nathan Jaeger work for?

Nathan Jaeger works for Echostor Technologies

What is Nathan Jaeger's role at the current company?

Nathan Jaeger's current role is Hands-On Data Driven Generalist Marketer.

What is Nathan Jaeger's email address?

Nathan Jaeger's email address is na****@****sky.com

What schools did Nathan Jaeger attend?

Nathan Jaeger attended Northeastern University.

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