Nathan Wallace Email & Phone Number

Calgary, Alberta, Canada

• Engage stakeholders and senior leadership across departments and globally to co-develop strategy, refine methodologies, and shape future content for learning and leadership development initiatives.• Manage the Learning Experience Platform (LXP) and Learning Management System (LMS), including introduction of new features and integrations.• Drive creation of presentations, storyboards, and quick reference guides (QRGs) to ensure understanding, adoption, and ease of access to learning and learning systems.• Engage in multimedia development and content design, including eLearning, videos, logos, infographics, and websites.• Coordinate with subject matter experts on content development, content management, and ensuring learning materials are up to date and relevant. • Create novel solutions to business problems by focusing on what's possible, instead of what's available. • Test, implement, and troubleshoot business-wide systems supporting over 6,000 employees.

Kelowna, British Columbia, Canada

Technical communication and consulting with a focus on learning and development.

Bakersfield, California Area

Saved over $200,000 USD ($250,000 CAD) in labor costs annually by authoring and delivering best practices training to 30+ store managers on scheduling software which resulted in 6.5 out of 40 fewer manager hours (16%) spent on schedule tasks weekly, and more accurate and effective schedulesIncreased food sales 24% and average ticket sales 21% by formulating a strategy which included changes in inventory ordering, inventory management, and employee trainingAligned 10+ store managers on launch dates, new practices and procedures, and change management by conducting quarterly training seminars, composing guides and summaries, and analyzing pain points during group feedback sessionsDeveloped and drove adoption of a system to reduce new hires’ total training time from the company average of three months to one month, saving $1,200 USD ($1,500 CAD) per hire and improving new-hire retention, by communicating benefits to stakeholders across multiple levels and departments, sharing best practices, constructing additional resources, and simplifying access to training materials

Bakersfield, California, United States

Trained a team to operate an ideal training environment for new hires and talent pipeline, supplying a 12-store district with 35 ideally trained store managers, assistant store managers, shift supervisors and baristas through additional training, adjusting workflows, and updating training resourcesCoordinated a team of 15+ managers and assistant managers through a period of rapid growth, changing policies, software launches, and business process changes by creating quick start guides, simplifying step action plans, interpreting technical instructions, and calendaring weekly check-insSimplified store manager responsibilities, calendaring, and time management by linking company expectations with software solutions which allowed managers to access software systems, worksheets, instruction manuals, and necessary training in one environment and exactly when needed

Bakersfield, California, United States

Revitalized three under-performing stores by providing hands-on training, hiring top talent, clarifying and restructuring employee expectations, establishing success benchmarks, and trained three new managers to continue operating these locations successfully which resulted in all three being recognized for excellenceIncreased total store earnings by 35% and earned recognition as #1 location for net profit growth out of 100+ locations by managing and monitoring budgets, project materials, training, inventory management, and team developmentGenerated a 30% sales growth each quarter compared to previous year and earned recognition for top growth out of 100+ locations by analyzing profit & loss statements, identifying sales growth opportunities, and conducting cost / benefit analyses

Bakersfield, California Area

Proofread and edited (line & developmental) peer proposals, research papers, and academic projects.

Bachelor Of Arts - Ba, English Language And Literature, General

Activities and Societies: Sigma Tau Delta English Honors Society Study Abroad Program in Germany

German Language And Literature