ReferenceEdge℠ is a 100% native Salesforce app purpose-built to manage customer advocate information and automate all the essential customer reference program functions: recruiting, tagging, searching, requesting, data maintenance and even reference call coordination.Point of Reference helps its clients orchestrate coordinated reference activities, inject relevant customer references and related content at the critical time in a sales cycle. For more information, visit http://www.point-of-reference.com

On call and remote work for Toast as a Network Specialist. Using my knowledge of hardwired and wireless devices (Routers, Switches, Firewalls). Salesforce, Five9, Jira, Meraki Dashboards and Ubiquiti Unifi networks. Comprehensive knowledge of WAN, LAN, and WLAN technologies and theories.•Utilizing Salesforce, Promptly contacting customers (by phone) with a personable response to inquiries made through the call center.•Thoughtful questioning and active listening to uncover the root cause.•Provided solutions for restaurant operators with network and hardware issues such as configuring ISPs, Meraki router appliances, •DHCP and wireless coverage and troubleshooting.• Documented steps to resolutions, escalations, identify problem areas and opportunities, research and deliver solutions to enhance the quality of service.• Suggest value added features and benefits of compatible products as appropriate.

Innovating, Researching, and developing new Products as well as testing ingredients, flavors, dose levels every day. Managed specific projects to meet stated goals and specifications of the company. Created 6 new flavors and 10 new products in one year for national market. • Cooking or producing test batches of existing and new product recipes or formulations • Conducting potency, flavor, and sensory testing on products • Data collection and assessment from evaluations and tests • Maintain data and records in an organized manner • Providing weekly updates to the R&D team on project updates, successes, and challenges • Working as a team to achieve department-wide goals and objectives • Staying up to date on emerging food trends and new ingredients • Staying current with emerging trends in cannabis science • Researching equipment and ingredient suppliers • Create and maintain a library of retain samples • Maintaining a clean, organized R&D lab • Creating and updating of new product SOP, SDS, and SLA's• Trained and produced new products using a Tablet Press

• Managed specific projects to meet stated goals and specifications• Cooking or producing test batches of existing and new product recipes or formulations• Conducting potency, flavor, and sensory testing on products• Data collection and assessment from evaluations and tests• Maintain data and records in an organized manner• Providing weekly updates to the R&D team on project updates, successes, and challenges• Working as a team to achieve department-wide goals and objectives• Staying up to date on emerging food trends and new ingredients• Staying current with emerging trends in cannabis science• Researching equipment and ingredient suppliers • Create and maintain a library of retain samples• Maintaining a clean, organized R&D lab

Basic understanding and knowledge of how to properly use and maintain all equipment in thekitchen.• Prepare all edibles in a sanitary and timely manner.• Assists with the cleaning, sanitation, and organization of the kitchen.• Follow all GMP, HACCP and Q/A processes in facility.• Strictly follow department SOP’s, Batch Records, Log’s, and associated Forms/Documents.• Assist in the implementation of Edible Kitchen systems and SOPs.• Maintain relevant training as new products are introduced

New Analytics research and validation at BDS Analytics. Analyzing client data from point of sales through an in-house interface to investigate, resolve, classify, and enter point-of-sale data from cannabis retailers for all brands, products, and strains in to our proprietary database with accuracy and speed. Researched and cataloged new data for brands from states like AZ, MI, WA, OR, CA, and CO. • Processed large data sets of POS info by compiling, categorizing, auditing information • Analyzed data by identifying the underlying principles, reasons, or facts of information • Document and record information for standardizing categorization to use company wide

Quality Assurance Engineer - Markit On Demand - Boulder, COMarkit Group Limited is a global, financial information and services company with over 3,000 employees. Markit was founded in 2003 as the first independent source of credit derivative pricing. - Lead in the AGILE methodology testing for Financial Industries desktop and mobile apps - Built a solid understanding of how to read a Stock table/quote and charts and test for bugs.- Verified that the deliverables are meeting the expected design and functionality that the client is expecting and exceed expectations.

Quality Assurance Engineer Contractor at Brooksource - Markit On Demand Markit Group Limited is a global, financial information and services company with over 3,000 employees. Markit was founded in 2003 as the first independent source of credit derivative pricing. web: http://www.markit.com/product/markit-on-demand

Quality Assurance Department - responsible for testing the functionality, performance, and security of software developed for internal and external customers. Test web and Gateway UI applications relative to OWASP vulnerability guidelines and WEB standards. Isolate faults in systems to specific software or subsystems. Develop and execute test plans for quality, performance, security, and load testing. Contribute to the development of QA processes and tools. Participate in all facets of the software design process. Perform research into new technologies and services to support Mercury Payment Systems’ vision.• Lead UAT QA for whole company Microsoft Dynamics AX 2012 R2, • Worked closely with BAs, UXs, and PMs creating base requirements for some of or External and Internal web based projects • Active in the QA new hire training program and knowledge sharing• Experience with manual testing of web based applications, including black and gray box, functionality, usability, display, compatibility, and regression testing. • Experience testing XML, relational databases/SQL. • Experience working within an Agile development methodology. I learned many basic skills: VB scripting, MS SQL 2008, MS TEAM systems , basic HTML5,PHP, JAVA, C+, Test Partner, SOAP UI, RALLY, FOGBUGZ, as well as basic Apple XCODE and Android systems.

This team handles all equipment deployment & terminal support, we also maintain inventory of in-house terminal stock, manage long-term terminal rentals, & help develop new Terminal-Based Value-Adds for our Merchants. Along with continued support and troubleshooting.Terminal Support Tech Analyst April, 2008 thru November, 2008Mercury Payment Systems, Durango, COI helped to create this department within the company as it quickly became one of the company’s largest channels. This team handles all equipment deployment and terminal support. I also maintained inventory of in-house terminal stock, and manage long-term terminal rentals as well as terminal returns. I also helped develop new Terminal-Based Value-Adds for our Merchants. Along with continued support and troubleshooting 24/7. • Combined technical support and customer service for Company Dealers and Merchants• Created processes and SOPs for the department as we grew• Creating builds for step by step guides for devices, downloading, testing and on call troubleshooting• Loaded software to devices for outbound shipping, Billed customers • On call/After hours Terminal Tech Support for Resellers and Developers

Prepared and cooked Italian cuisine at Purgatory Ski Resort/DMR (9,00ft above sea level). Check out the website at www.skipurg.comDurango Mountain Resort, Creekside Italian Kitchen, Durango, CO• Reconstructed whole restaurant from Burger Joint to Italian Kitchen• Created whole new menu, Hired Staff, trained staff• Prepared, Ordered, received all Food product

Quality Assurance Department - "we break stuff so you don't have to"