Nathan Shawcroft Email & Phone Number

Provo, Utah, United States

Phoenix, Arizona Area

- Assisted in performing forensic analysis on mobile devices and computers using tools such as FTK and UFED
- Researched Incident Response training materials including OS artifact analysis and log analysis using Linux and the Elasticsearch Stack
- Improved customer conversion rates by teaching potential customers the basics of mobile forensics, helping them understand Eide Bailly’s services and explaining what was possible in terms of data recovery
- Analyzed new mobile apps and discovered valuable information that could be used in future forensic investigations

Draper, Ut

- Assisted security professionals around the world in troubleshooting problems with Symantec’s Encryption software. - Learned how to install and manage Symantec encryption servers in Linux and Windows environments - Leveraged virtual lab environments for recreating customer problems and experimenting with Symantec software - Improved customer experiences by communicating effectively with backline support engineers about software problems and following up with the customer often to inform them about the status of their cases.

Provo, Utah Area

- Applied skills in using Visual Basic, HTML, Javascript, and ASP.net to support a data-driven web site - Filled project management role, prioritizing and assigning tasks to team members - Worked with a small team to design, build, and test a new waiting list feature that reduced issues with housing room selection - Built and implemented a new system to handle conferences held on BYU campus, helping to automate many processes and reduce the workload of conference administrators. - Communicated with users to establish system requirements and receive feedback