Now in its 29th year of operation, SDR continues to provide industry-leading sales and market research support to worldwide suppliers throughout the Meetings, Incentives, Conferences, and Exhibitions industry, among others.

• Provided decision-making guidance in all company direction-influencing situations• Built an office environment that emphasizes quality, attention to detail, efficiency, and long-term satisfaction

• Managed, trained, and maintained a growing, highly-specialized, and skilled team• Identified and addressed all opportunities for improved operational excellence in efficiency and quality• Directed the development of automation and quality control measures

• Managed, trained, and maintained a growing, highly-specialized, and skilled team• Prepared and presented both internal and client-facing reports and media

• Managed all aspects of a medium-sized office and call center, as well as dispatch for a large and growing team of field technicians• Configured and maintained automated telephony systems across two office locations• Planned and budgeted information systems hardware, software, and miscellaneous acquisitions and implementations• Maintained solely responsibility for troubleshooting and resolution of information system related technical issues• Provided guidance and direct involvement in in human resources activities such as hiring, training, performance analysis, and direct supervision

• Planned and developed integration procedures and best practices between two separate business entities: Best Buy (retail) and Best Buy for Business (outside-sales)• Worked closely with store, district, and territory management personnel on various projects dedicated to growth of Best Buy for Business sales• Conducted on-site technology solutions consultations for prospective and current regional Best Buy for Business clients• Maintained a key role in store operations, including sales in all departments, computer configuration and repair for Geek Squad, and store inventory management

• Acquired and grew consultative, long-term business relationships with clients nationwide• Provided strategic technology and information systems planning, product assistance, and project management• Trained and assisted coworkers with technical questions, sales procedures, vendor relationship management, and internal sales and CRM application issues

• Provided one-on-one pre-sales, sales, and post-sales customer assistance• Managed store inventory functions, store open and close processes and bank tally• Involved in new-hire training and mentoring