Nathan Strong Email & Phone Number

Santa Clara, California, US

Sydney, New South Wales, AU

• Transformed several reports originally written in NodeJS+mongo into a Spring Boot+postgresql application
• Designed and implemented several custom Extract-Transform-Load ETL processes to bring mongodb collections to a relational reporting database following Data Warehouse principles.
• Designed and implemented GraphQL data fetchers (backend) and query hooks (frontend) for querying reporting database

Portland, Oregon, US

This was a promotion to recognize that I was doing senior-level work. My responsibilities are mostly the same, although I am also getting more involved in mentoring beyond specific ad-hoc scenarios.

Portland, Oregon, US

During this stretch of time, my work has been more operations-oriented than product-oriented.- productized a virtual appliance that was previously maintained manually- migrated operations across cloud providers- transitioned from a VMs+Puppet infrastructure to kubernetes (k8s)- containerized company's flagship product- (mostly) successfully migrated.

Portland, Oregon, US

My role for this time period was primarily focused on product defect triage, defect resolution, and release execution.- Work with Support Escalation Engineer to identify and classify defects- Research and identify fixes- Participate in release-oriented activities such as dependency pinning and stabilization

Portland, Oregon, US

As the Support Escalation Engineer, I am the bridge between Support and R&D:- I review incoming escalations for completeness;- I collaborate with both Support and R&D engineers to determine if the escalation is a defect or not;- I also collaborate with both Support and R&D engineers when a temporary workaround is required; and- I contribute to the team.

Portland, Oregon, US

- I provide support for Tripwire's software products via phone, e-mail, and WebEx.- I frequently write and edit knowledge base articles for the Tripwire Customer Care portal.- I also participate in the TLC Core Team to make sure that the high-level TLC team gets critical input from a Support perspective.- Lead/solo developer for a handful of internal-use.

I worked as a freelance writer on a per-piece basis and wrote software download reviews as assigned.

Paris, Île-de-France, FR

Provided Tier 2 support for Apple iOS devices (iPhone, iPad, iPod Touch)

Paris, Île-de-France, FR

Provided Tier 1 support for Apple iOS devices (iPhone, iPad, iPod Touch)

- Supervised Linux lab on Boise State Campus part-time- Responded to support questions from students as needed.

Ann Arbor, MI, US

Cut, box, deliver pizzas; wash dishes; light janitorial depending on shift/delivery volume.

El Segundo, CA, US

Call center handling billing, equipment, technical, and retention situations.

Square2Marketing was a semi-regular client back when I was trying to be a freelance consultant. The majority of my work involved turning static HTML content provided by S2M into database-driven websites. Typically these involved a lot of mostly-static content, with a particular page or two that were pulled from a DB.The primary skillset here was PHP.

Eagan, MN, US

- Supported HP Personal LaserJet line from 2000-2001- Supported MSN Internet from 2002-2003- Supported Adobe Acrobat from 2003-2004 at both Tier 1 & Tier 2 levels

Retail store specializing in computer and video games, along with related paraphernalia (strategy guides, systems, controllers, plushies, etc).Note: EB is now owned by GameStop. I also worked there from 10/98 to 1/99.

Call center technical support for large regional ISP in northern California. (JPS was bought by OneMain.com in the bubble, which itself became part of Earthlink)

Outsourced call center performing technical support for large PC builder. 800 Support is currently owned by CyberRep.

Education record

Associate Of Arts And Sciences (A.A.S.), Computer Network Systems Technology