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Nathan Strong personal email
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Having a (very) long history in support organizations, my approach to engineering tends to be user-centric. I deeply enjoy diving deep on an intractible problem and finding solutions--ask me about the time I found a bug in the OpenJDK JVM on AIX!I'm not interested in having direct-reports, but I love mentoring other engineers. I'm a strong believer in collaborative engineering methdologies such as pair programming.
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Staff Software EngineerCloudera Jun 2024 - PresentSanta Clara, California, Us -
Senior Software EngineerSecure Code Warrior Mar 2022 - Apr 2024Sydney, New South Wales, Au• Transformed several reports originally written in NodeJS+mongo into a Spring Boot+postgresql application• Designed and implemented several custom Extract-Transform-Load ETL processes to bring mongodb collections to a relational reporting database following Data Warehouse principles.• Designed and implemented GraphQL data fetchers (backend) and query hooks (frontend) for querying reporting database -
Senior Software EngineerTripwire Mar 2021 - Mar 2022Portland, Oregon, UsThis was a promotion to recognize that I was doing senior-level work. My responsibilities are mostly the same, although I am also getting more involved in mentoring beyond specific ad-hoc scenarios. -
Software EngineerTripwire Apr 2019 - Mar 2021Portland, Oregon, UsDuring this stretch of time, my work has been more operations-oriented than product-oriented.- productized a virtual appliance that was previously maintained manually- migrated operations across cloud providers- transitioned from a VMs+Puppet infrastructure to kubernetes (k8s)- containerized company's flagship product- (mostly) successfully migrated backend databases across cloud platforms
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Software EngineerTripwire Sep 2016 - Apr 2019Portland, Oregon, UsMy role for this time period was primarily focused on product defect triage, defect resolution, and release execution.- Work with Support Escalation Engineer to identify and classify defects- Research and identify fixes- Participate in release-oriented activities such as dependency pinning and stabilization
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Support Escalation EngineerTripwire Apr 2015 - Sep 2016Portland, Oregon, UsAs the Support Escalation Engineer, I am the bridge between Support and R&D:- I review incoming escalations for completeness;- I collaborate with both Support and R&D engineers to determine if the escalation is a defect or not;- I also collaborate with both Support and R&D engineers when a temporary workaround is required; and- I contribute to the team efforts involved with fixing defects that have been identified.
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Technical Support EngineerTripwire Feb 2013 - Apr 2015Portland, Oregon, Us- I provide support for Tripwire's software products via phone, e-mail, and WebEx.- I frequently write and edit knowledge base articles for the Tripwire Customer Care portal.- I also participate in the TLC Core Team to make sure that the high-level TLC team gets critical input from a Support perspective.- Lead/solo developer for a handful of internal-use applications.Over the course of the last 18 months, I have grown my C# skills from a bare-bones, "Hello, World" level to having developed several fully-functional GUI applications, mainly revolving around SalesForce integration.
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Freelance WriterPc World Jan 2013 - Dec 2013I worked as a freelance writer on a per-piece basis and wrote software download reviews as assigned.
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Senior AdvisorTeleperformance Jul 2012 - Nov 2012Paris, Île-De-France, FrProvided Tier 2 support for Apple iOS devices (iPhone, iPad, iPod Touch) -
AdvisorTeleperformance Aug 2011 - Jul 2012Paris, Île-De-France, FrProvided Tier 1 support for Apple iOS devices (iPhone, iPad, iPod Touch)
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Lab AssistantBoise State University Jan 2011 - May 2011- Supervised Linux lab on Boise State Campus part-time- Responded to support questions from students as needed.
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Delivery ExpertDomino'S Pizza Feb 2008 - Mar 2010Ann Arbor, Mi, UsCut, box, deliver pizzas; wash dishes; light janitorial depending on shift/delivery volume. -
Customer Service RepresentativeDirectv Aug 2004 - Feb 2008El Segundo, Ca, UsCall center handling billing, equipment, technical, and retention situations. -
ConsultantSquare2Marketing 2006 - 2007Square2Marketing was a semi-regular client back when I was trying to be a freelance consultant. The majority of my work involved turning static HTML content provided by S2M into database-driven websites. Typically these involved a lot of mostly-static content, with a particular page or two that were pulled from a DB.The primary skillset here was PHP, although JavaScript was often required as part of the UI design. I generally favored using JQuery and JQueryUI for developing user interfaces.
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Technical Support RepresentativeStream International May 2000 - Jul 2004Eagan, Mn, Us- Supported HP Personal LaserJet line from 2000-2001- Supported MSN Internet from 2002-2003- Supported Adobe Acrobat from 2003-2004 at both Tier 1 & Tier 2 levels -
Sales AssociateElectronics Boutique Nov 1999 - May 2000Retail store specializing in computer and video games, along with related paraphernalia (strategy guides, systems, controllers, plushies, etc).Note: EB is now owned by GameStop. I also worked there from 10/98 to 1/99.
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Technical SupportJps Internet Jun 1999 - Aug 1999Call center technical support for large regional ISP in northern California. (JPS was bought by OneMain.com in the bubble, which itself became part of Earthlink)
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Technical Support800 Support Sep 1997 - May 1998Outsourced call center performing technical support for large PC builder. 800 Support is currently owned by CyberRep.
Nathan Strong Skills
Nathan Strong Education Details
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Boise State University -
Itt Technical InstituteComputer Network Systems Technology
Frequently Asked Questions about Nathan Strong
What company does Nathan Strong work for?
Nathan Strong works for Cloudera
What is Nathan Strong's role at the current company?
Nathan Strong's current role is I make every team I’m on, better..
What is Nathan Strong's email address?
Nathan Strong's email address is ns****@****ire.com
What is Nathan Strong's direct phone number?
Nathan Strong's direct phone number is +120898*****
What schools did Nathan Strong attend?
Nathan Strong attended Boise State University, Itt Technical Institute.
What are some of Nathan Strong's interests?
Nathan Strong has interest in Guitar, Programming, Social Services, Army, Software Development, Web Development, Computer Games, Poverty Alleviation, Graphic Design, Fishing.
What skills is Nathan Strong known for?
Nathan Strong has skills like Linux, Networking, Technical Writing, Troubleshooting, Sql, C#, Java, Python, Regular Expressions, Php, Javascript, Gradle.
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