Promoted as Vice President, People and Delivery handling all functions related to GA team members, and proposal delivery.8 (a) Stars III Program Manager

Director of Talent Acquisition; Director of Proposal Delivery ; 8 (a) Stars III Program Manager* Work closely with senior practice team, CEO, CTO, Capture Manager etc., to identify relevant and strategic opportunities to pursue with local, state and federal clients.* Involved in CRADLE TO GRAVE approach with regards to RFP development including capturing opportunities, pre-proposal development, proposal lifecycle, and post submission.* Coordinated multiple small and large proposals, primarily in response to state and federal RFP/RFQs.* Created proposal outlines and schedules, verified compliance, participated in proposal meetings, and performed other reviews, as necessary.* Maintained our knowledge base which includes resumes, project summaries, past performance.* Coordinate on past performance write-up with employees and subcontractors.* Create and deliver strategic Initiatives for staffing success.* Responsible for sourcing and identifying both active and passive candidates for current key openings and potential positions utilizing all available resources.* Work along with the recruiting team to support client group needs.* Oversee recruiting process ; strategic accounts and partnerships.* Recruiting resources for in-house projects and client requirements.* Manage full life cycle recruiting process for Information Technology positions, ensuring a smooth and positive candidate experience.* Coordination for compensation, compliance, onboarding, and other processes.* Acted as a Single point of contact (SPOC) for employees, consultants, vendors, clients and Management for any needed information throughout the organization.* Part of the winning proposals with State of MD Montgomery County LCATS3, CMS CMMI ISP, GSA 8(a) Stars III, FAA eFAST, MHBE, Prince George's County IT Professional Consulting Technical Services, HRSA IRMS, NLRB BPA, NLRB CMSM

Primary Responsibilities:* Work closely with senior practice team, CEO, CTO, VP of Sales etc., to identify relevant and strategic business challenges facing prospective clients.* Create and deliver strategic Initiatives for Staffing Success.* Responsible for sourcing and identifying both active and passive candidates for current key openings and potential positions utilizing all available resources.* Writing Proposals and Bids in reply to RFP/RFR and IFB for State of MD Projects.* Work along with the recruiting team to support client group needs.* Manage contract staffing services and act as primary client partner.* Oversee recruiting process ; strategic accounts and partnerships.* Experience using Fieldglass.* Experience using QuickBooks for accounting and auditing purposes.* Recruiting resources for in-house projects and client requirements.* Manage full life cycle recruiting process for Information Technology positions, ensuring a smooth and positive candidate experience.* Coordination for compensation, compliance, on-boarding, and other processes.* Attended company sponsored Workday HCM training.* Experience recruiting in US, India and UAE geographies.* Involved in CRADLE TO GRAVE approach with regards to all technology requirements.* Highly successful in meeting personal and company’s target for gross margin year on year.* Acted as a Single point of contact (SPOC) for employees, consultants, vendors, clients and Management for any needed information throughout the organization.

* Work together with the company's people development team, playing a significant role in talent management strategies.* Create and deliver strategic Initiatives to accelerate and align for staffing success.* Work along with the human resources team and recruiters to support client group needs in a collaborative and effective way facilitating the placement of internal top talent.* Establish mutually beneficial vendor management approach.* Capture and communicate management initiatives, goals and metrics to appropriate and targeted audiences.* Establish consistent, scalable staffing processes for all hire types.* Provide consultation to HR and Business Leaders to improve talent management processes.* Oversee the tools and training development to educate employees on effective execution of talent management processes and enterprise-wide programs.* Established a reputation for consistently maintaining 90% fill rate for open positions by recruiting and hiring employees as well as contractors.

* Work with senior practice team to identify strategic business challenges facing prospective clients.* Owned full-cycle recruiting: interviewed, offered, negotiated and closed candidates for assigned requisitions.* Drove the hiring process in a high-volume / time-sensitive environment.* Extensive cold and warm calling presenting a compelling first initial impression of the company and our services to secure the next level of interest and set a Partner meeting with a potential client. * Build and manage prospects in sales pipeline.* Create leads and follow-up on inbound sales prospects generated by marketing promotions and partner programs by phone and email.* Record, maintain and update customer activities and call results into the companies sales force automation tool on a daily basis.. Experience using C-Biz for recruiting and account management.

* Technical support for Broadband internet services, Dial-up internet services.* Technical support for BT yahoo emails and other BT products.* Handling a team of 15 helpdesk executives and maintaining good customer relationship. * Monitor agent calls, correcting and coaching on and after the call, resulting in First Call Resolutions & Total Problem Resolution.* Handling Escalations and providing technical inputs for agents.* Responsible for weekly and monthly review of team members.* Monitoring and counseling the team members.

* Technical support for installation and installing VOIP products in client places.* Technical support for installation and installing Microsoft products Such as Windows operating systems and trouble shooting in client places.* Conduct technical meeting for agents and Engineers.* Presentations on team performance.* Handling Escalations and providing technical inputs for agents.* Monitoring and counseling the team members.* Attending technical conference call with Net4India.

* Generate MIS on retention, returned plastics, returned statements and other activities performed by outbound team.* Application of technical skills in MS-Excel and Visual Basic to simplify tasks that would reduces time in updating Management Information Services.* Application of technical skills in Extra Basic Editor to download data from Vision plus (Software used by Standard Chartered Bank Ltd.)