Nathan Trubilla Email & Phone Number

• Sub-contract remote freelancer for RetailMeNot where I design online marketing and promotional materials

Austin, Texas, United States

• Monthly creation of new digital media used in service and online, as well as print material used in service

Austin, Texas

• Obsess over the customer experience to restore relationships between Apple and it’s customers• Maintain full ownership of breakdowns within AppleCare and carry the customer to resolution• Senior technical advisors and other departments frequently consult me for guidance on complex issues• Learn procedures and investigation tools like the back of my hand to quickly identify and resolve issues• Developed a weekly team newsletter called “Quality Corner” about meeting business quality standards and providing tips for my colleagues to increase efficiency and improve their metrics• Coded TextExpander snippets that give quick access to templates with optional variables and shared them across multiple teams in our department• Adapt to major changes in procedure and learn new tools quickly• Fought for what I believe AppleCare customers deserve by reporting a major issue with new procedure on an internal forum where co-workers upvoted until change was implemented in our global procedure• Cross trained for Agreement Administration role in 2022, thus able to support two departments simultaneously

Austin, Texas, United States

• Worked with the Executive Relations Global Operations team to design training material and internal marketing assets for the liaisons to Apple executives

• Remote freelancer creating non profit promotional materials used in presentations and social media

• Worked with the Apple Support Social & Video team to create “how to” content for the @AppleSupport Twitter(X) page and youtube.com/applesupport• Content was then localized and shared globally on various other social platforms

• Worked with the AppleCare Media Production team to design motion graphic assets for use in Apple’s technical documentation and training content for Authorized Service Providers used globally• Designed an entire motion graphics package for monthly Authorized Service Provider live broadcasts

Austin, Texas

• Managed a crew of hair stylists and balanced shop needs with customer needs• First and final point of contact for customers to ensure their satisfaction

Austin, Texas

• Sub-contract freelancer for Unique Influence• Designed mobile app ads for Snapchat and Instagram featuring clients such as Konami, Who Wants to be a Millionaire, Roblox, and more

Omaha, Nebraska

• Created commercials and other promotional materials to air across the Midwest• Strong use of kinetic typography and visual effects to create a sense of movement in text heavy videos• Responsible for editing about 6 commercial variations per week• Complied with brand specific guidelines and revisions from supervisors, account reps, and clients

Reading, Pennsylvania

• Created broadcast commercials, corporate training and safety content, local news history segments, non-profit promotional materials, and more• Became skilled at every aspect of production from start to finish, which includes: client relations, budgeting, creative consultations, still photography, videography, boom operating, audio recording, lighting & grip, video editing, color-correction, visual FX, compositing, motion graphics, and final delivery of content• Implemented and managed new archival systems for HD footage and projects

• Created short, fun animations focusing on practice questions for AP, ASVAB, and SAT exams• Implemented provided scripts and narration in new visually interesting ways• Created custom graphics, animations, and sound design

Bachelors Of Science, Film Production

Accelerated degree where class runs 24/7 ranging from 4 to 12 hours long at any time of day or night. No winter or summer breaks..

Bachelor'S Degree, Computer Science

Currently attending.

High School

Activities and Societies: High Honors and AP classesProduced videos for school musicals, plays, and class projects.