Nathan Trubilla Email & Phone Number

• Sub-contract remote freelancer for RetailMeNot where I design online marketing and promotional materials

Austin, Texas, United States

• Monthly creation of new digital media used in service and online, as well as print material used in service

Austin, Texas

• Obsess over the customer experience to restore relationships between Apple and it’s customers
• Maintain full ownership of breakdowns within AppleCare and carry the customer to resolution
• Senior technical advisors and other departments frequently consult me for guidance on complex issues
• Learn procedures and investigation tools like the back of my hand to quickly identify and resolve issues
• Developed a weekly team newsletter called “Quality Corner” about meeting business quality standards and providing tips for my colleagues to increase efficiency and improve their metrics
• Coded TextExpander snippets that give quick access to templates with optional variables and shared them across multiple teams in our department

Austin, Texas, United States

• Worked with the Executive Relations Global Operations team to design training material and internal marketing assets for the liaisons to Apple executives

• Remote freelancer creating non profit promotional materials used in presentations and social media

• Worked with the Apple Support Social & Video team to create “how to” content for the @AppleSupport Twitter(X) page and youtube.com/applesupport
• Content was then localized and shared globally on various other social platforms

• Worked with the AppleCare Media Production team to design motion graphic assets for use in Apple’s technical documentation and training content for Authorized Service Providers used globally
• Designed an entire motion graphics package for monthly Authorized Service Provider live broadcasts

Austin, Texas

• Managed a crew of hair stylists and balanced shop needs with customer needs
• First and final point of contact for customers to ensure their satisfaction

Austin, Texas

• Sub-contract freelancer for Unique Influence
• Designed mobile app ads for Snapchat and Instagram featuring clients such as Konami, Who Wants to be a Millionaire, Roblox, and more

Omaha, Nebraska

• Created commercials and other promotional materials to air across the Midwest
• Strong use of kinetic typography and visual effects to create a sense of movement in text heavy videos
• Responsible for editing about 6 commercial variations per week
• Complied with brand specific guidelines and revisions from supervisors, account reps, and clients

Reading, Pennsylvania

• Created broadcast commercials, corporate training and safety content, local news history segments, non-profit promotional materials, and more
• Became skilled at every aspect of production from start to finish, which includes: client relations, budgeting, creative consultations, still photography, videography, boom operating, audio recording, lighting & grip.
• Implemented and managed new archival systems for HD footage and projects

• Created short, fun animations focusing on practice questions for AP, ASVAB, and SAT exams
• Implemented provided scripts and narration in new visually interesting ways
• Created custom graphics, animations, and sound design

Bachelors Of Science, Film Production

Accelerated degree where class runs 24/7 ranging from 4 to 12 hours long at any time of day or night. No winter or summer breaks..

Bachelor'S Degree, Computer Science

Currently attending.

High School

Activities and Societies: High Honors and AP classesProduced videos for school musicals, plays, and class projects.