Nathan Vo Email & Phone Number

Chicago, Il, Us

I specialize in the development and maintenance of custom solutions driven by AWS cloud engineering technologies. My primary focus is to leverage the cutting-edge tools to revolutionize the travel experience, enhance service reliability, and expand customer capabilities. My role involves direct collaboration with channel partners to achieve specific goals and objectives in a timely manner.In my capacity, I serve as the liasson between business requirements and technology implementation, cultivating a strategic partnership that harmonizes these two critical aspects. I lead the end-to-end process, encompassing design, development, and the successful deployment of highly efficient systems and solutions, tailored to bolster mission-critical operational functions and elevate the overall customer journey.I deliver quality components and applications within stipulated timeframes. I have the mastery in custom solutions development, harnessing the full potential of AWS native technologies for the optimal engineering solutions. I take a lead role in conceptualizing, designing, and executing solutions and technology standards to address intricate business and IT challenges, ensuring seamless alignment with organizational objectives.I am deeply involved in hands-on development, offering expert support and troubleshooting for software systems as necessary. My contributions are dedicated to optimizing system performance, resolving complex issues, and providing comprehensive follow-up on all technical matters.

Chicago, Il, Us

I engage in problem management processes to determine root cause of failures and improve performance and reliability of systems and networks.I lead the functional team to ensure capacity management of specific computing platforms, network engineering and storage management is established and monitored.I establish consistent and repeatable processes to maintain system software and deliver security patches to computing platforms and network infrastructure.I ensure engineering solutions are clearly communicated for implementation.I ensure compliance of engineering policies, standards, and procedures within the functional team.I monitor and stay on top of the industry trends and plan for future directions for a systematic platform.I am accountable for administrative management of IT professionals, including direct reports and outsources.I define, prioritize, allocate resources, track and provide status reporting of work assignments, projects, programs.I ensure IT engineering process disciplines (solution delivery, project management, work requests, QA) and standards are effectively managed and performed.I provide information and periodic updates to support departmental IT performance metrics, monthly project status reporting and quarterly resource planning review.I ensure department and individual goals are met.I manage talent utilizing HR supplied recognition tools and participates in workforce planning, staffing, and development.I engage in assessing and recommending improvements to the organization structure, roles, and responsibilities.I am responsible for individual performance assessments and improvement plans.I am responsible for coaching, counseling, assisting employees to develop individual career development and training plans.

Chicago, Il, Us

I lead the design, development, and planning for migrating applications and services to AWS cloud. I provided cloud architecture solutions including, but not limited to, AWS CloudFormation infrastructure-as-code (IaC), AWS CodeBuild, CodePipeline, DevOps CI/CD processes and workflows, industry standards and best practices.I ensured and maintained site reliability engineering (SRE) for our services because we are the central hub of data information for other services to consume. I developed multiple API services with .Net framework, utilized dependency injection services, AWS serverless Lambda services, supported and troubleshoot software systems including performance optimization, resolved incident problems, and provided technical solutions to our application services, some of which are utilizing AWS Elastic Container Services. I coached the team on AWS cloud architectures, supported United Airlines business stakeholders and cross-functional teams to enhance our information systems and maintain reliability of services. I worked across multiple United's Information Technology projects to remove road blocks, troubleshoot issues, problem management, root-cause analysis to arrive at solution implementations. I lead and helped the team grow as industry leaders and to achieve United’s cloud migration goals.

London, England, Gb

I lead team members in System Software Engineering to maintain Site Reliability and Product and Platform Support for AWS and Azure database instances offered by bp's Database as a Service (DBaaS) Platform team. I lead the team to support the entire DBaaS platform, ranging from database supports with coverages in Oracle, SQL Server, Postgres, MySQL, Aurora clusters, account administrations.I ensured and maintained database upgrades, database instabilities, logs & metrics, firewalls, securities, permissions, new product versions, database restoration processes, database backups, data synchronizations between DBaaS Directory and ServiceNow CMDB, including system patching.I optimized and stabilized DBaaS first-generation API code integration with Syntosa graph database to streamline the provisioning and management of AWS and Azure database instances (RDS and IaaS).

London, England, Gb

Client: BP, Houston, TXI was the Lead for the 24/7 Production Support team on AWS and Azure database instances offered by BP’s Unified Database Service Line (UDBSL).I ensured the high availability, security, and recoverability of all Database as a Service (DBaaS) platforms and applications.I worked with Database Operators, Database Engineers, and DBaaS Development team members to resolve bugs, incidents, and user support requests. I was the escalation point of contact for DBaaS and has the primary responsibility for day-to-day product maintenance and monitoring activities for all product lines.I worked as part of the DevOps team on user stories especially to be able to influence and implement nonfunctional support requirements including performance testing, monitoring, alerting, resiliency, continuous integration and deployment.I worked with Active Directory and other technology teams to establish, improve and measure application support involving modern development practices, such as Agile, Continuous Delivery, DevOps and SRE principles. I managed stakeholder relationships, other technology teams, and end-user clients on a day-to-day basis. I managed Incident Management and Problem Management processes to resolve Production issues and root cause. I managed Change Management processes for Production releases.I created and maintained technical documentation for operations procedures.Technology tools: AWS SDK, Azure SDK, ASP.Net C# 6.0, Python, PowerShell, Kendo, Atlassian Jira, Bitbucket, Confluence, Slack, MS-Teams, CI/CD, Azure DevOps, Oracle, SQL Server, Aurora PostgreSQL, MySQL, PowerBI.

Chicago, Il, Us

I designed scalable enterprise software applications and provide technical and system administration support for United’s HR systems. I established the partnership between business needs and technology delivery. I developed automated processes including object modeling, data schema and program logic design. I wrote, customized and modified new and existing codes including unit testing and system level testing on all applications. I debugged, tested, and documented software processes and workflows. I enforced coding best practices and maintained high level application security. My responsibilities also included application training and knowledge transfer for IT support staff and end-users.Technologies involved: C#, VB.NET, ASP.NET, .NET framework 2.0-­4.0, Visual Studio 2008-2015, SQL Server 2005-2012, Stored procedures, Object-­oriented design, Restful web services, HTML, CSS, AngularJS 1.7, jQuery, IIS web server configuration and administration.

Houston, Tx, Us

I am responsible for the development and implementation of data-driven, web-based electronic solutions to accomplish the strategic marketing goals of the organization. I supported the implementation of all marketing programs and initiatives. I developed robust and user-­friendly web applications. I conducted new processes for technical documentation. I enforced strategies to achieve department goals and demonstrated problem solvings and project management abilities to serve the organization goals. My work required strong written and oral communication and presentation skills including a solid experience in web application development processes. Featured project: Created a dynamic content generation software using RazorEngine templating to pull data from SharePoint and generate flat files for the web server to pick up. The business users maintain data entries through SharePoint and the console application runs a nightly batch to perform web content updates to the production server.Web technologies: ASP.Net MVC C#, Entity Framework Code First Migrations, SQL, IIS Server Administration, WCF Restful services, Security & Encryption, Team Foundation Server, PHP, HTML5, CSS3, AngularJS, JQuery, Ajax, DocuSignAPI + Web Form Integration, Console Applications.

Chatsworth, Ca, Us

I developed responsive, mobile friendly websites using AngularJS, JQuery, Javascript, Ajax, HTML5, CSS3, MySQL, PHP, and subversion (SVN) control. I managed the digital marketing’s product catalog database and was responsible for multiple branded email marketing programs. I developed social media promotional events for Little Tikes coupons, Lalaloopsy discount codes, and Tour de Turtles promotions.Featured Projects: www.lalaloopsy.comwww.moxiegirlz.com www.mgae.comwww.bratz.com www.bratzillaz.com

Culver City, California, Us

I managed the company’s SEO and Social Media programs.Featured Projects:Search Engine Optimization (launched 5/28/10)Guest Artist Step-by-step Video Program (launched 6/2/10)Career Section (launched 6/3/10) Internal Task Manager System (launched 5/13/10)I established business relationship with 4 different vendors: Vance Publishing, Behind The Chair, iContact, ISA ImagingI established project documentation and tracking procedures to increase communications.I created a new task scheduling structure process to enhance communication between departments.I implemented best practice strategies for email campaigns.I increased traffic to the company's website by 15%.I increased traffic to the company products by double digits (10%+).I increased traffic to the company’s Clinicure’s product line by 92%.I grew the company’s Facebook fan base by 10%.

El Segundo, California, Us

Systems Development Specialist: 09/2000 - 09/2009Managed business fulfillment, execution, vendor relationships, and production support of 2 high volume e-commerce websites that contributed to a sustainable sale of over $15M in direct revenue combined.I implemented and executed e-commerce production strategies that increase brand awareness and direct revenue streams. Strategies for brand awareness are executed in both domestic and global target markets with partnership from Brand Marketing. I led development and execution of online marketing programs that promote brand image, increase brand loyalty & awareness, and preserve brand equity. I led the development team to win the 2007 Web Marketing Association's Web Award for Barbie Collector Brand.I planned and executed cost-effective projects within required time, scope, and budgetary constraints that leverage team's capacity to multi-task and support smaller production processes. Organized and influenced subject matter experts for task fulfillment, which resulted in higher project success rating and increased customer satisfaction. I managed risk and responsibility that streamline production workflow. Phases include: implementation, testing, delivery, validation, and customer feedback. I analyzed, proposed, and implemented content management systems that resulted in an increase in production efficiency and reduced operational costs by 2/3. I supervised, trained, coached, and developed employees for continuation support of customer demands. I organized task & relationship identification, work prioritization, scope, task, & change management, work structure breakdown, resource-role-responsibility, and status reports that streamline expectations and communication to all stakeholders. I conducted Agile SCRUM technique that promotes higher team interactions, better customer relationship & negotiation, and responsiveness to change over project's life cycle.

Us

I provided e-commerce solutions for retail clients. I analyzed requirements, created a business-to-consumer (B2C) workflow for web development and integration. I trained and coached other team members on web programming. I developed websites using Perl, JavaScript, ASP, Access Database, and SQL Database. In November 2007, Nogales Investors acquired Insync Media of Inglewood, CA.

I provided logistic support to the client at Port Hueneme Division Naval Surface Warfare Center. I researched and analyzed user requirements, developed and integrated inventory control, promoted enhancements to new systems and implementation plans. I established inventory control and migration of PowerBuilder applications to web applications, generated reports for data reconciliation from Oracle database. In April 2004, DigitalNet acquired User Technology Associates, Inc.

Armonk, New York, Ny, Us

I provided technical supported to Washington Mutual in their effort to implement Y2K Compliance Project. The project required a completion of all Novell server image replications to PC workstations. I configured hardware and set up imaging downloads. I installed Home Office Automation 3.8 for desktop users. I setup network authentication and installed NetCensus inventory formation to collect hardware and software information.

Master Of Business Administration (M.B.A.), General Management

Bachelor'S Degree, Computer Information Systems