Nathan Wadman Email & Phone Number

Salt Lake City, Ut, Us

Cheyenne, Wyoming, United States

>Deployed Windows 11 to 450 clients using Microsoft Endpoint Manager, scoring exemplary marks on annual performance review.>Deployed Windows 11 to 450 clients using Microsoft Intune/Endpoint Manager.>Mobilized 30% of client workforce within 2 months during Covid pandemic in 2020.>Changed managed print services vendor, including refreshing printer fleet.>Led planning and deployment efforts regarding merger with Aventa Credit Union.>24/7 support of critical online banking web and mobile apps and infrastructure, impacting over 110,000 members worldwide.>Increased INPS (Internal Net Promoter Score) from 63% in 2019 to 87% in 2024.>Decreased average time to first response from 3 hours in 2019 to < 6 minutes in 2024.>Increased average incident throughput from 85% in 2019 to 120% in 2024.>Manages a team of 4 IT technicians, 400 end users, and 25 sites.>Manages service desk support staff by defining and establishing schedules, setting priorities, providing support/direction and dealing with service-related issues as needed.>Consults with management, and various IT personnel to assure that IT standards for control, security, and recoverability are understood and followed; managers technical support staff to assure that appropriate computing standards are implemented and maintained; manages software upgrades to ensure compliance with standards and control procedures.>Collaborates with IT systems administration staff to support the following computing components: (a) PC/LAN servers and workstations, (b) WAN communications links, (c) site hardware/software, and (d) business systems software; assists staff in on site research of production problems and training of supervisory staff on new procedures/software.>Maintains global administrator role within Microsoft tenant. >Scouts, develops, and maintains relationships with third party vendors>Instructor for new employee orientation technology classes.

Ogden, Utah

>Led a team of 5 IT technicians resolving on average 30 incidents per day across enterprise, supporting 3,000 users and 1,200 client workstations.>Oversight and management of 30 virtual and physical servers including large enterprise and business-critical applications.>Played a key role in supporting network operations, including 60 Cisco edge switches, 40 intermediate distribution frames, and 5 main distribution frames.>Spearheaded efforts to collaborate with software development team to design and implement an asset inventory and tracking system resulting in a cost savings of $6,000 to $10,000 a month.>Project manager and lead for access control and video management solution totaling $100,000 in assets.>Proactively collaborated with outside vendors and cross-teams on projects.

Ogden, Ut

>Oversight of 10 servers and various network appliances.>Supported network operations, including oversight of Microsoft Active Directory, DHCP, print management, among others.>Provided service desk support to 3,000 users and 1,200 end nodes.>Contributed to team efforts by providing Tier 2 technical support for escalated issues.>Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.>Submitted recommendations regarding infrastructure overhauls.>Delivered exceptional customer service by adhering to company core values and strong work ethic.

Ogden, Utah

>Oversight of 800 end nodes, supporting 2,0000 end users on a campus comprising 1.5 million square feet.>Deployed 30-60 PCs per month.>Provided resolutions to issues and escalated problems to management when necessary.>Delivered an exceptional level of service to each customer by exhibiting effective verbal and nonverbal communication.>Improved job tasks and mentored junior team members on best practices and standards.>Directly responsible for help desk operations, including both local and remote users and end nodes.>Supported business-critical applications.

Bachelor Of Science (Bs), Criminal Justice/Law Enforcement Administration

Associate Of Arts And Sciences - Aas, Computer Systems Networking And Telecommunications