Nathan White Email & Phone Number

Sydney, New South Wales, Australia

Sydney, Australia

Sydney, Australia

Bathroom renovation company with over 30 years experience providing bathroom, kitchen and laundry renovations to clients in Sydney and the central coastKey Points:Created $450000 turnover in first 12 monthsMy responsibilities included:Attend prospective clients premises to discuss renovationsDesign new bathrooms for clientsProvide detailed quote and plans.

Commplete TelecommunicationsOwner - Sales/Customer Service/Technical SupportCompany: Nationally based Telecommunications Company providing service to small and medium businesses. Part of a buying group which made BRW top 10 fastest growing businesses in 2007.Products: Voice, Mobile, Internet, 13/1300/1800, Smartnumbers and VOIP Key Points: Successful.

Support franchisees on a day-to-day basis to develop their;Technical knowledgeOperational knowledgeCommercial knowledgeIndustry knowledgeParticipate as required in the training of new franchiseesManage franchisees through the development phase after training until they become fully operational Resolve franchisee issues & queries in a timely manner where.

Ensure daily tasks performed are entered in appropriate systems for statistical and reference purposesGeneral clerical duties including the sorting and filing of relevant forms etc.Maintain an up-to-date knowledge of administrative SLA timeframesContinuous monitoring and actioning of relevant internal and external requests, including follow upsAnswering.

Incoming sales for fixed wire, pay tv and internet servicesStriving to achieve targets set by centre managerAbility to operate several different systems while maintaining level of conversation with potential customer

Acting as team leader in team leaders absenceTaking escalations Training new reps in Optus systemsAttending weekly TSR meetings to create new procedures in order to streamline processBecome part of testing group for new Focus provisioning systemAll normal Dealer Support Representative duties

Taking customer service overflow when other departments are busyHaving knowledge of customer service representative and dealer support representative duties and proceduresAll normal dealer support duties

Taking; Dealer calls regarding new customers and customers wishing to upgrade mobile contractsAbility to multi task on several different systems while continuing conversation with dealerSpeak to end customers to explain contract detailsUse discretion in regards to grey areas with regards to customers failing standard criteriaEnsure every call is of highest.

Master Of Information Systems Security, Information Technology

Bachelor Of It, Computing Studies

Bachelor Of It, Information Systems

Completed Bachelor of Technology