Nathan Whitehouse Email & Phone Number

Suwanee, Ga, Us

Suwanee, Ga, Us

Atlanta, Ga, Us

Milwaukee, Wisconsin, Us

Day to day responsibilities include supporting existing hosted application infrastructure running on a mixed environment of Windows server, Linux, AIX, Websphere, VMWare and Hyper-V. Primary responsibilities include, Application deployment and support for proprietary financial reporting application running on a mix of Windows server, IBM Mainframe DB2, IBM Cognos and IIS. Working with the Enterprise Technology, Network, Security, Storage and Monitoring teams to define the environment requirements for new application deployments. Work with project manager to define the project scope and requirements. Attend weekly project meetings to move the deployment projects to completion. Each deployment consist of 3 environments Test, Prod and DR. Created custom PowerShell scripts to enhance the application functionality and improve the application deployment process. Participate in by annual DR test where I work with the ETG, Network, Security and Storage teams to facilitate a full DR failover then work with client to verify application DR connectivity and functionality.

Atlanta, Ga, Us

Responsibilities include monitoring and maintaining corporate servers and services, server provisioning and deployment in VMware environment, administration of Active Directory and Group Policy, Tier 3 end-user support, new user provisioning, exchange server administration and IT infrastructure projects. AccomplishmentsImplemented Advanced Group Policy ManagerReviewed and cleaned up existing Group Policy’sImplemented Least Privileged model for companywide systems access Migrated existing servers from sub domains into parent domain then decommissioned the sub domainsImplemented HP Device manager for provisioning and managing HP Thin Client infrastructureInstalled and configured Virtual Machine Manager 2012 R2 in test lab with 2 Hyper-V servers to be managed

Pembroke, Hm, Bm

As a member of the Service Desk team my duties are to provide end user support in resolving day to day issues for the end user. We support a Windows XP environment of nearly 2000 users across the world. I also provide Infrastructure support for the IT Services Management Group covering a wide array of products and technologies. These include Active Directory, Microsoft Exchange 2010, SharePoint Services 2007, Corporate WiFi, Blackberry, Android, apple mobile devices and Server administration. Our Infrastructure environment consist of Windows server 2003, 2008 and 2008 R2, Cisco switching technology, Cisco Unified Communications Manager, Cisco PIX firewalls, Riverbed WAN acceleration, Cisco Enterprise Wireless, Citrix XenApp, and a whole host of home grown applications.Accomplishments:Worked as a member of the team that designed, tested and implemented an enterprise WiFi network across the entire global organization. Redesigned the SMO SharePoint site based from the ITIL model. Worked with the heads for each SMO department to categorize and migrate their data to the new SharePoint site. As a Sr. Service Desk Engineer I played a key role in reducing the closure time for incident tickets by 15%. I was also one of the lead engineers in total resolved incidents and closed server request. Worked as the Technical lead on the Global Workstation Refresh team. The objective of the project was to migrate the user base from Windows XP to Windows 7 and the new corporate standard. On this project I worked with our automated deployment contractor to develop an automated solution for workstation migration and deployment using Microsoft MDT. We crafted the solution, tested on 12 different workstation hardware platforms and moved from a Dell hardware platform to a Lenovo platform. I crafted and tested the master Group Policy for all users and Windows 7 workstations. The project has been highly successful and had minimal impact of the users who have been migrated.

At Conarc Inc. my position provides internal support to the program developers by managing and maintaining the development environments. Working with developers to test code, deploy code to test environment then apply updates to customer systems. Provides support for internal systems such as Active Directory, Deployment and administration of Exchange 2010, Corporate WiFi, Firewall (Watchguard), Hosted servers, Mobile Devices (Android, Blackberry and iPhone), Virtual environments running on MS Hyper-V and VMWare ESX, VPN and end user support. Support for company software product line running on Windows Server 2003 - 2008, IIS and MSSQL. Provide consultation to customers IT staff to improve performance, stability, and reliability of our product as well as recommendations for system setup of new deployments. Providing tier 2 support for our software product by analyzing server OS, MSSQL Server Network setup and core system functions.Accomplishments:Upgraded internal infrastructure with new Watchguard XTM 5 series firewalls. Upgraded internal network from 10/100 unmanaged switching to Gigabit managed switching. Implemented a Microsoft Hyper-V virtual environment. Implemented Exchange server 2010 with Outlook Anywhere and Active Sync for Android and iPhone. Designed an clustered/failover environment that company application produce would run on.

Us

In my position I am responsible for the day-to-day operations of the IT department. Maintaining network servers, Active Directory, Terminal Services, security systems, network switch, firewall hardware, VPN connectivity and provide desktop support to end users. I am the point of contact for all IT vendors and I am responsible for all the purchase requisites that are related to IT. I designed and implemented a Wide Area Network VPN solution for all 8 locations within a modest budget. The IT department oversees IT operations for 8 remote locations. IT budgeting and planning for IT projects and yearly expenditures. Deployed and built out Office SharePoint Server 2007. Development of Business Intelligence. My position is critical in the planning and execution to open new facilities. I have one direct report who assisted me in user support and solution implementations. The environment is very fast passed and requires me to be able to move from one task to another very quickly. Prioritization of tasks based on business impact. Development of the IT vision for the organization and implementation of the vision.

Digital Solution is a full service IT solution for small to medium sized business and in home IT services.With 10 years of experience providing IT solutions for corporate networks, the staff of Digital Solution is ready to assist your company in reaching your IT goals. From servers to workstations we can address all your IT needs. Performance enhancement, WiFi solutions, data storage solutions, backup solutions and business collaboration through Microsoft SharePoint services are a few of the services we can provide. Bringing corporate level IT services to the home user is a service we are proud to offer. No longer will you have to pack up your computer and carry it to the franchise computer repair store. We provide in home service and our support specialists all have corporate support experience. We will resolve your issue quickly and with the level of service you expect from a professional.For more info please email info@thedigitalsolution.netServicing the metro Atlanta area.

During my time with MedQuist I was responsible for maintaining the software and development lab data center. We hosted over 400 servers both physical and Virtual running on VMware. The skills I used in this environment include but are not limited to:Microsoft Active Directory, SQL server, Windows Server 2000/2003/2008, Microsoft DNS, DHCP, IIS, VMware, Hyper-V, Microsoft Office SharePoint Server, FTP, Visual Basic and HTMLMy responsibility included but are not limited to:Ensuring the availability of the lab systems, troubleshooting network and server issues both hardware and software related, deployment, management and design of the departments Office SharePoint Server 2007 site.

Atlanta, Ga, Us

Provided desktop-to-server level support as needed for an out-sourced IT firm. Provided support for all networking, security, Local and Wide Area Networking, backup and data protection, firewall and branch office VPN, and remote user access. Delivered desktop support for end users on a variety of applications, including but not limited to Microsoft Office products, Quick Books, Quicken, Great Plains, Microsoft CRM, File sharing and productivity, server side support and e-mail server services, Microsoft Share Point services, user account administration, and server connectivity.

Provided and delivered end user support for 20 employees, including Server Setup/Backup/Configuration/support/Maintenance, Email Setup/Administration/Maintenance, Web Design/Database Admin, Computer Service and repair, Phone System Setup/ Maintenance /Updates, Software Purchasing/Pricing, Intranet Security, Cat5 Cabling, Desktop Security, Hardware Purchasing/Pricing, and DNS Service/Setup/ Maintenance.

Maintained Internet web and email servers and provided troubleshooting for all Internet connection (modem dial-up, ISDN and DSL) issues as well as LAN and WAN issues. Built and configured servers, set up CAT 5 wiring, configured networks, and setup and configured DNS and IIS webs. Provided on-site technical support and helped troubleshoot emails. Executed installation and upgrades for Windows NT, 2000, evaluated and purchased department equipment, and provided general phone support.

Education record

Education record