Nathan Wilson Email & Phone Number

Lancaster, Gb

Lancaster, England, United Kingdom

- Deliver second-line technical support across multiple office locations, both remotely and on-site, ensuring minimal downtime and seamless operations.- Responsible for procuring and testing of new technology solutions, identifying opportunities to enhance system performance and user experience.- Mentor new team members, providing hands-on guidance and support to enhance their technical skills and understanding of internal systems.- Oversee and manage the workload distribution of… Show more - Deliver second-line technical support across multiple office locations, both remotely and on-site, ensuring minimal downtime and seamless operations.- Responsible for procuring and testing of new technology solutions, identifying opportunities to enhance system performance and user experience.- Mentor new team members, providing hands-on guidance and support to enhance their technical skills and understanding of internal systems.- Oversee and manage the workload distribution of junior IT support staff, ensuring efficient task prioritization and timely resolution of technical issues. Show less

Lancashire, England, United Kingdom

- Providing 1st and 2nd line support for various technology systems, addressing and resolving complex technical issues, optimising system performance and collaborating with diverse teams.- Proficient in Entra AD and Intune management, deploying cloud solutions and configuring critical systems.- Led the onboarding process for new technology staff, providing comprehensive training and mentorship to ensure rapid integration and proficiency with the systems.- Managed and… Show more - Providing 1st and 2nd line support for various technology systems, addressing and resolving complex technical issues, optimising system performance and collaborating with diverse teams.- Proficient in Entra AD and Intune management, deploying cloud solutions and configuring critical systems.- Led the onboarding process for new technology staff, providing comprehensive training and mentorship to ensure rapid integration and proficiency with the systems.- Managed and maintained the office network infrastructure and audio-visual systems, ensuring seamless connectivity and optimal performance for all stakeholders Show less

Leeds, England, United Kingdom

- Provided 1st line support via telephone, face to face and a ticketing-based system in accordance with SLA’s- Maintained the daily and weekly backups server backups using Veaam Backup and replication- Responsible for building new laptops and PC’s for end users including installing and deploying software to these devices.- Creating and administrating user accounts and configuring these with the relevant group policies.- Diagnosed and troubleshooted any software… Show more - Provided 1st line support via telephone, face to face and a ticketing-based system in accordance with SLA’s- Maintained the daily and weekly backups server backups using Veaam Backup and replication- Responsible for building new laptops and PC’s for end users including installing and deploying software to these devices.- Creating and administrating user accounts and configuring these with the relevant group policies.- Diagnosed and troubleshooted any software or hardware issues. Show less

Morecambe, England, United Kingdom