Engaged with customers nationwide to offer Property and Casualty insurance. Provided positive interactions with clientele to acquire and retain customer base. • Piloted test sales initiatives to drive increase productivity and new business acquisitions by serving as the primary auditor for new business model. Successfully authored the script utilized by current agents.

Started as a Sales Agent in an InsurTech startup environment. Quickly transitioned to Senior Agent, then promoted to Sales Management Lead within one year. Trained onboarding agents in company compliance, nationwide state regulations, and customer experience. Collaborated with the BizDev team to identify and report system bugs and errors. • Led sales team through new call flow process that was later implemented across the sales floor. Developed and refined script utilized for initial testing with clientele. Laid groundwork and set expectations for junior level agents through coaching as an experienced Sales Advisor. Provided guidance to low performing agents via 1:1 mentorship, leading to doubled sales, increased performance, and boosted team morale. • Served as company-wide compliance expert by providing real-time coaching and compliance expertise to junior level agents via Help Desk. Served as main point of contact during peak hours to ensure tasking and optimized productivity across dayshift teams. Completed stretch assignments for the night shift teams during resource shortages. • Increased productivity and profit across sales department through capture of system errors and bugs. Worked closely with BizDev team to provide end-user insight to accurately identify and implement solutions for proprietary Customer-Relationship Management (CRM) software.

Served as a senior sales agent in the early stages of the startup environment. Consistently ranked among top agents across the sales team. Engaged with customer base to ensure positive experiences led to high customer retention and positive company standing. • Sought opportunities to ensure high profit margins by ensuring positive engagement with customers. Provided stellar support service by seeking solutions tailored to the individual customer’s needs, driving higher profits by selling bundled packages. Ranked as the second highest agent across all sales floors.

-Sold Property and Casualty Insurance to nationwide customers over the phone, consistently ranking among the top three agents.

Started as Sales Agent, then promoted to Team Lead within 7 months due to high performance. Piloted proprietary company CRM software. Collaborated with the Product Design Team and Product Managers to enhance customer experience and streamline insurance team workflows. • Provided guidance and training to junior level agents through onboarding processes to set company and team expectations. Offered call coaching to ensure junior level writers were equipped with necessary resources to succeed individually and collaboratively. • Consistently exceeded sales goals leading to high profits and boosting nationwide presence. Frequently ranked among top agents across the company.

-Sold insurance policies through SimplyIOA, consistently ranking as the top salesperson in the department.

-Sold insurance over the phone in a high-volume call center, achieving Century Club status.-Assisted team members with computer and software issues during peak periods.

As a Leasing Specialist for Chandler Management Corp, I was responsible for selling 1 - 3 bedroom apartments, and designed the layout for our open housing show rooms. I was responsible for filing resident documentation, maintenance requests, kept up with our customer needs and did marketing for the company. I transitioned to this job as it was an opportunity to increase my salary and here I gained valuable sales experience.

As the Floor Manager for Macy's, I trained new hires and led my team to achieve their sales goals including credit card sales. Additionally, I managed the store registers, was responsible for closing and de-escalated customer service issues.

I started off as a Sales Associate in 2011 and was promoted to the Inventory Team Lead position in the Home Goods Department in 2012.