Nathan Wright Email & Phone Number

Saint Helier, Je

Jersey

Instrumental in implementing formal processes and procedures to ensure the company adhered to regulations and good business practices. This encompassed areas such as GDPR, HR, client / supplier contracts, and business continuity. He also spearheaded the implementation of ISO27001 throughout the business, ensuring it became an integral part of the company's operations. This role required the development of detailed processes and procedures / collaboration with colleagues to produce accurate and achievable policies.He managed the transfer of the CRM system from Salesforce to Zoho One, gaining a thorough understanding of the administration / use of the system to record / maintain ISO27001 policies / procedures. He also developed tools in Zoho Flow / Zapier to enhance the workflow from initial client contact to final product delivery, and ongoing support.Key Responsibilities:- Ensure compliance with regulations and good business practices.- Led the team in implementing ISO27001 throughout the business.- Developed and documented processes and procedures.- Managed the transition of the CRM system ensuring a seamless migration.- Designed a programme to record / maintain ISO27001 policies and procedures.- Developed workflows in Zoho Flow / Zapier to enhance system functionality and maximising efficiency.Key Achievements:- Successfully implemented ISO27001 across the business, embedding it into daily operations and ensuring compliance with information security standards.- Streamlined business processes and enhanced regulatory compliance through the development and implementation of formal procedures.- Managed a successful CRM system migration.- Developed / maintained ISO27001 policies and procedures ensuring ongoing compliance and documentation.- Enhanced the CRM system's functionality through development in Zoho Flow / Zapier.- Demonstrated strong leadership and project management skills in driving operational improvements and regulatory compliance.

Jersey

Tasked with developing a PPE ordering portal for the Government of Jersey for organisations across the island to place orders with the government’s centralised facility. Given just 24 hours' notice, he produced the first version in 48 hours. The Portal went live within 72 hours of the initial request. The solution was utilised by the Government of Jersey PPE Team for two years following the pandemic before its final shutdown in December 2023. In recognition of this special contribution, Nathan was awarded a Bailiff Citation Covid Award by the Bailiff of Jersey Sir Tim Le Coq.Key Responsibilities:- Developed a PPE order portal for the Government of Jersey, enabling island-wide organisations to place orders for PPE equipment and supplies.- Delivered the first usable version of the service within 48 hours, with the Portal becoming operational within 72 hours of the initial request.- Collaborated with the Government of Jersey PPE Team to ensure the Portal met their requirements and facilitated efficient order processing.- Managed the development process under tight deadlines, demonstrating strong problem-solving and project management skills.- Provided ongoing support and maintenance for the portal, ensuring its reliability and effectiveness over a two-year period.- Coordinated with various stakeholders to gather requirements and feedback for continuous improvement of the Portal.Key Achievements:- Successfully developed and launched the Portal within an extremely tight timeframe.- Enabled efficient and centralised management of PPE orders, supporting the Government of Jersey’s efforts to protect the community.- The Portal remained in use for two years, demonstrating its robustness and value to the PPE Team.- Awarded a Bailiff Citation Covid Award for special contribution to the Island of Jersey.- Demonstrated exceptional technical and project management skills by delivering a high-quality solution under significant time constraints.

Jersey

Prior to the Covid-19 lockdown, Nathan was invited to consider serving as an Honorary Police Officer (a voluntary role) for the Parish of St Martin. In March 2020, he was officially sworn in by the Bailiff of Jersey, having been proposed by two parish residents. This role has provided Nathan with the opportunity to see a different side of life; it has also enabled him to hone negotiation and interpersonal skills while dealing with a diverse range of individuals and situations, within the Parish of St Martin and across the island during the Covid-19 pandemic. Additionally, Nathan takes on the responsibility of organising and managing the policing for the annual Gorey Charity Fair.Key Responsibilities:- Served as an Constables Officer in St Martin, maintaining law and order within the parish.- Sworn in by the Bailiff of Jersey in March 2020, following proposals by two parish residents.- Engaged with a wide range of individuals, enhancing negotiation and interpersonal skills.- Managed and coordinated policing activities within the parish, ensuring community safety and compliance with regulations.- Played a key role in policing efforts during the Covid-19 pandemic, addressing unique challenges and maintaining public order.- Organised and managed the policing for the annual Gorey Charity Fair, ensuring the safety and security of attendees.Key Achievements:- Successfully integrated into the role of Constables Officer, contributing to the safety and well-being of residents.- Developed and refined negotiation and interpersonal skills through interactions with diverse community members.- Effectively managed policing activities during the Covid-19 pandemic, ensuring the community's adherence to public health guidelines.- Demonstrated strong organisational and leadership skills in running the policing for the Gorey Charity Fair each year.- Built strong relationships within the community, fostering trust and cooperation between residents and the Honorary Police.

Jersey

Launched an IT management and consultancy firm providing project management and marketing media consultancy services for SMEs, High Net Worth individuals, and corporate clients. The consultancy aimed to bridge the gap between business and technology, offering a comprehensive range of services including ICT, project management, strategic solutions, M&A advice, and tailored IT consultancy. With over two decades of experience, Nathan owned the client relationships and service delivery of core offerings, delivering innovative advice and solutions across various sectors.Key Responsibilities:- Delivered a wide range of projects and programmes, including ICT, strategic solutions, M&A advice, and tailored IT consultancy.- Bridged the gap between business and technology, helping clients achieve their strategic objectives through innovative solutions.- Provided expert advice and consultancy to SMEs, High Net Worth individuals, and corporate clients across various sectors.- Managed and led cross-functional teams to deliver high-quality projects on time and within budget.- Developed and implemented strategic solutions to address clients' unique needs and challenges.- Conducted investment and M&A appraisals, providing clients with valuable insights and recommendations.Key Achievements:- Successfully delivered numerous projects to corporate clients across various sectors, including: * E-Commerce website development for the healthcare sector. * IT solutions for offshore sector. * Development of an airline booking system. * Development of an Alexa interface for the retail sector. * Product development initiatives. * Investment and M&A appraisals.- Built a strong reputation for providing innovative and effective IT and business solutions.- Established long-term relationships with clients, contributing to their success and growth.- Demonstrated expertise in ICT, project management, strategic solutions, and M&A advice.

Jersey

Provided project and business management services to deliver strategic change while coordinating the direction and implementation of various projects and activities. Contracted to work on numerous health-related projects for the Jersey General Hospital, the Government of Jersey, and primary care General Practitioners across the Channel Islands and the United Kingdom. Nathan managed highly complex projects with significant regulatory constraints and critical stakeholder management. These projects involved clinical systems where downtime and failure were not options, requiring meticulous planning and execution.Key Responsibilities:- Delivered project and business management services to drive strategic change in various health-related projects.- Coordinated the direction and implementation of projects and activities, ensuring alignment with strategic objectives.- Managed complex projects.- Navigated regulatory constraints and red tape, ensuring compliance with healthcare regulations and standards.- Engaged in key stakeholder management, maintaining strong relationships with clinical staff, government officials, and other stakeholders.- Ensured the reliability and availability of clinical systems, where downtime and failure were not permissible.- Conducted risk assessments and developed contingency plans to mitigate potential issues.Key Achievements:- Successfully managed and delivered numerous complex health-related projects with stringent regulatory requirements.- Ensured seamless operation and implementation of clinical systems, maintaining high standards of reliability and availability.- Built strong relationships with key stakeholders, facilitating effective communication and collaboration.- Demonstrated expertise in navigating regulatory constraints and managing projects within the healthcare sector.

Jersey

With the advent of the General Data Protection Regulation, Nathan undertook the challenge of writing a "fun" approach book on the GDPR prior to the Data Protection changes coming into effect. The book, titled "Jaz'ing Up GDPR!", was published on Amazon and sold across the Channel Islands, the United Kingdom, and Europe. The book included over 100 cartoons to make it easier for readers to fully understand the complexities of GDPR and how to successfully implement it into their business.Key Responsibilities:- Authored a comprehensive yet engaging book on the GDPR to assist businesses in understanding and implementing the new regulations.- Utilised a creative approach by incorporating over 100 cartoons to simplify complex GDPR concepts and make the content more accessible and enjoyable for readers.- Conducted extensive research on GDPR to ensure accurate and up-to-date information was provided in the book.- Collaborated with an illustrator to create cartoons that effectively conveyed key messages and concepts related to GDPR.- Published the book on Amazon, managing the entire publication process from manuscript preparation to final release.- Marketed the book across the Channel Islands, the United Kingdom, and Europe to reach a broad audience of business professionals and organisations.- Provided practical advice and actionable steps for businesses to ensure compliance with GDPR.Key Achievements:- Successfully published on Amazon, reaching a wide audience across the Channel Islands, the United Kingdom, and Europe.- Received positive feedback from readers for the book's engaging and accessible approach to explaining GDPR.- Helped numerous businesses understand and implement GDPR through a simplified and enjoyable reading experience.- Demonstrated expertise in GDPR and data protection.- Contributed to raising awareness and understanding of GDPR among business professionals and organisations.

Jersey

Nathan was approached to formulate a comprehensive restructuring plan for their IT department, aimed at transforming the core infrastructure and services. Leveraging extensive experience in IT strategy and management, Nathan conducted thorough consultations with the management team to understand their needs and expectations. Based on these insights, he launched several key initiatives, including the implementation of an email helpdesk, a CRM solution, a secure access and monitoring system, and robust business continuity and disaster recovery plans.Key Responsibilities:- Developed / executed a comprehensive IT restructuring plan to transform Volaw's core infrastructure / services.- Implemented an email helpdesk system to enhance client support and streamline communication.- Deployed a CRM solution to improve client relationship management and optimise business processes.- Designed / implemented business continuity / disaster recovery plans to safeguard against potential disruptions and ensure operational resilience.- Provided strategic IT leadership, aligning technology initiatives with the company's overall business objectives.- Managed IT projects from conception through to completion, ensuring timely delivery and adherence to quality standards.- Fostered strong relationships with internal stakeholders and external vendors to facilitate successful project execution.- Led and mentored the IT team, promoting a culture of continuous improvement and technical excellence.Key Achievements:- Successfully transformed Volaw's IT department.- Improved satisfaction and support through the implementation of a helpdesk.- Optimised client relationship management and business processes with the deployment of a CRM solution.- Enhanced data security and regulatory compliance with the establishment of a secure access and monitoring system.- Ensured business continuity and operational resilience through the design and implementation of robust disaster recovery plans.

Jersey

Nathan was invited to join Fusion taking charge of the complete set-up of a sales office and training facility in Jersey, focused on the sale of their Flyingboat Offshore Financial Software. He played a pivotal role in client acquisitions, technical leadership, professional project management, and software training programmes, enabling the business to gain a foothold in the offshore financial services market in Jersey and internationally.Key Responsibilities:- Established and managed a sales office and training facility in Jersey to promote and sell Flyingboat Offshore Financial Software.- Led client acquisition efforts, building a robust client base in the offshore financial services market.- Provided technical leadership, ensuring the successful implementation and support of Flyingboat software solutions.- Developed and delivered comprehensive software training programmes to clients, enhancing their proficiency and satisfaction.- Managed projects professionally, ensuring timely delivery and high-quality outcomes.- Collaborated with the Guernsey-based headquarters to align sales and training strategies with overall business objectives.- Fostered strong client relationships, ensuring high levels of satisfaction and long-term loyalty.Key Achievements:- Successfully set up a sales office and training facility in Jersey, expanding the company's market presence.- Played a critical role in acquiring key clients in the offshore financial services sector, both locally and internationally.- Enhanced the company's reputation through effective technical leadership and high-quality project management.- Developed and implemented training programmes that significantly improved client proficiency and satisfaction with Flyingboat software.- Contributed to the company's growth and success in the offshore financial services market.

Jersey

During the early days of the internet, Nathan identified a gap in the market for online takeaway food ordering in the Channel Islands and United Kingdom. He designed and developed a fully automated system in PHP with MySQL to process takeaway food orders via a website. The innovative solution utilised weather data and television listing data to predict when customers might want to order food, proactively inviting them to place an order in advance thereby increasing revenue and repeat orders for its clients.The business expanded from Jersey into the UK after Nathan secured funding from an angel investor. At its peak, the system was processing over 7,000 orders per week without any full-time employees. In 2022, the business was sold to a major UK online food ordering company.Key Responsibilities:- Designed and developed an automated online ordering system for takeaway food.- Integrated weather data and TV listings to predict customer demand and proactively invite orders.- Expanded the business from Jersey to the UK, securing funding from an angel investor.- Managed all aspects of the business, including technical solution design, sales and marketing, and operations administration.- Built and maintained the system infrastructure, ensuring reliability and scalability to handle high order volumes.- Developed and implemented business growth strategies to drive expansion and market penetration.- Established and maintained investor relations.Key Achievements:- Successfully created and deployed an innovative online ordering system that processed over 7,000 orders per week at its peak.- Expanded the business into the UK market, significantly increasing its reach and customer base.- Operated the business without any full-time employees, demonstrating the efficiency and automation of the system.- Secured angel investment to support business growth and expansion.- Sold the business to a major UK online food ordering company in 2022, achieving a successful exit.

Jersey, United Kingdom

Undertook a consultancy role to review the market for suitable solutions to replace the company's trust management software. This role required close collaboration with the management team to understand their needs and challenges, as well as engagement with C-suite stakeholders to ensure the chosen solution aligned with the strategic objectives of the business. Nathan established a needs/wants matrix chart to objectively evaluate each supplier against the company's requirements, ensuring a successful software solution choice. The project was completed on time and on budget, delivering significant value to the business.Key Responsibilities:- Conducted a comprehensive market review to identify potential solutions for replacing the company's software.- Collaborated with the management team to understand their needs, challenges, and requirements for the new software.- Engaged with C-suite stakeholders to ensure the chosen solution aligned with the strategic objectives and future needs of the business.- Developed a needs/wants matrix to objectively evaluate and compare potential software suppliers.- Facilitated the selection process, ensuring that the chosen solution met the company's requirements and provided long-term value.- Managed the project timeline and budget, ensuring successful completion within the agreed parameters.- Provided expert advice and recommendations to the management team and C-suite stakeholders throughout the project.Key Achievements:- Successfully identified and selected a new trust management software solution that met the company's needs and strategic objectives.- Completed the project on time and on budget, demonstrating strong project management and consultancy skills.- Enhanced the company's operational efficiency and effectiveness through the implementation of a suitable software solution.- Fostered strong relationships with management and C-suite stakeholders, ensuring alignment and support for the chosen solution.

Jersey

Became Managing Director of the Group, where he successfully raised venture capital from Durlacher to expand the business into new areas, including online publishing, consultancy services, a graphic design house, and internet travel products. He was instrumental in growing the group and the team to support a growing client base across the UK. Additionally, he worked closely with the investment house to position the company as specialists in these sectors through to the splitting up of the group and sale.Key Responsibilities:- Successfully raised venture capital from Durlacher to fund the expansion.- Led the growth and development of the company, expanding its capabilities and client base across the UK.- Managed the expansion into new business areas, ensuring alignment with the company's strategic goals and market needs.- Built and led a multidisciplinary team, fostering a culture of innovation and excellence.- Worked closely with the investment house to position the company as specialists in the newly expanded sectors.- Developed and implemented business strategies to drive growth and profitability.- Ensured high levels of client satisfaction through effective service delivery and client relationship management.Key Achievements:- Successfully raised venture capital to support business expansion, enabling the company to enter new markets and service areas.- Grew the company and its team, significantly increasing its client base and market presence across the UK.- Established the company as a specialist in online publishing, consultancy services, graphic design, and internet travel products.- Built strong relationships with investors and stakeholders, securing ongoing support for the company's growth initiatives.- Developed and executed strategic plans that drove business growth and enhanced the company's competitive position.

Jersey

Founded the Interactive Communications Group to provide internet connectivity services and website development to corporates in the Channel Islands. Designed and built a full Internet Service Provision division called LocalDial, enabling clients to access the internet using dial-up modems. This solution utilised a mix of Windows NT RAS and Linux systems. Nathan worked closely with Microsoft to build a RAS solution that incorporated over 100 modems and 5 servers to facilitate simultaneous connections to the internet.Key Responsibilities:- Founded and led the Interactive Communications Group, driving the company's vision and strategic direction.- Designed and built the LocalDial Internet Service Provision division, enabling dial-up internet access for clients.- Implemented and managed a robust RAS solution in collaboration with Microsoft.- Delivered website development for corporate clients in the Channel Islands.- Expanded technical knowledge in PHP, Microsoft Project, MySQL, and various IT operations.- Managed project planning, network administration, client services, IT operations, and database administration.- Developed and maintained a service desk to provide timely and effective support to clients.- Oversaw the development and maintenance of web development projects, ensuring high-quality deliverables.- Demonstrated entrepreneurial skills in growing and managing the business.Key Achievements:- Successfully established the Interactive Communications Group as a leading provider of internet connectivity and website development services in the Channel Islands.- Designed and implemented a comprehensive RAS solution, enabling efficient and reliable internet access for clients.- Expanded technical expertise in PHP, Microsoft Project, MySQL, and various IT operations, contributing to the company's success.

Jersey

Advanced to Lead Technical Advisor / Product Owner for the new Alchemy trust company software for Microsoft Windows. He was promoted to Sales Manager, where he successfully expanded the software business across 50 countries, selling both Alchemy and Synthesis. In this role, he was responsible for writing all documentation for Alchemy, as well as establishing processes and procedures for the support team. Additionally, he designed and delivered a comprehensive training programme for the Alchemy software globally and was invited to speak at conferences worldwide, including at the BAFTA theatre in London, on trust company financial software.Key Responsibilities:- Served as the Lead Technical Advisor and Product Owner for Alchemy software, overseeing its development and implementation.- Created detailed documentation, processes, and procedures for the support team to effectively assist clients with Alchemy software.- Designed and wrote a comprehensive training programme for Alchemy software, delivering it to clients around the world.- Promoted to Sales Manager, driving the expansion of the software business across 50 countries.- Managed the sales and marketing efforts for both Alchemy and Synthesis systems, achieving significant business growth.- Represented the company at international conferences, sharing expertise on trust company financial software.Key Achievements:- Successfully expanded the software business across 50 countries, significantly increasing the company's market presence and share.- Authored comprehensive documentation and training materials for Alchemy software, enhancing client support and user proficiency.- Delivered training programmes globally, ensuring clients could effectively utilise Alchemy software.- Invited to speak at prestigious conferences worldwide, showcasing expertise in trust company financial software.- Developed / implemented processes and procedures that improved the efficiency and effectiveness of the support team.

Jersey

Joined Finalysys, a software development company and leading provider of MS-DOS based trust management software called Synthesis. In this role, Nathan was responsible for providing fast and effective resolutions to clients' problems, ensuring accuracy and reliability in their critical work. The Synthesis software was utilised by trust companies, banks, stock brokers, legal firms, and accountants across the Channel Islands.Key Responsibilities:- Delivered prompt and efficient technical support for Synthesis software, ensuring minimal disruption to clients' operations.- Diagnosed and resolved software issues, maintaining the accuracy and reliability of trust management processes.- Provided expert guidance and troubleshooting for a diverse client base, including trust companies, banks, stock brokers, legal firms, and accountants.- Ensured all support activities were meticulously documented and auditable, maintaining high standards of accountability.- Collaborated with the software development team to identify and address recurring issues, contributing to continuous improvement of the software.- Conducted training sessions and provided resources to help clients fully utilise the capabilities of Synthesis software.- Developed and maintained strong client relationships, ensuring high levels of satisfaction and trust in the support provided.Key Achievements:- Successfully maintained high client satisfaction rates through prompt and accurate problem resolution.- Enhanced the reliability and performance of Synthesis software by providing valuable feedback to the development team.- Improved client proficiency with Synthesis software through effective training and support.- Built a reputation for dependable and knowledgeable technical support, leading to increased client retention and referrals.

Jersey

In this role, Nathan continued to expand his skill sets in areas including Microsoft Office, project planning, network administration, IT operations and complex problem solving. Additionally, he qualified as a Microsoft Certified Trainer for the Microsoft Office suite.Key Responsibilities:- Supervised the IT department, ensuring the smooth operation of all IT systems and services.- Managed network administration tasks, including the configuration, maintenance, and troubleshooting of network hardware and software.- Oversaw IT operations, ensuring the reliability and security of the company's IT infrastructure.- Provided strategic IT planning and project management, aligning IT initiatives with business objectives.- Managed the service desk, providing timely and effective support to end-users.- Developed and implemented IT policies and procedures to enhance operational efficiency and security.- Conducted training sessions for staff as a Microsoft Certified Trainer, enhancing their proficiency with Microsoft Office applications.- Coordinated with other departments to understand their IT needs and provide tailored solutions.- Ensured compliance with industry standards and regulations, maintaining the highest levels of data privacy and security.Key Achievements:- Successfully implemented a company-wide upgrade to the latest Microsoft Office suite, training staff and ensuring a smooth transition.- Enhanced network performance and reliability through strategic upgrades and proactive maintenance.- Improved service desk response times and client satisfaction through effective team management and process improvements.- Developed and executed IT projects that aligned with the company's strategic goals, contributing to overall business success.

Jersey

Worked as a Technical and Client Support Specialist, providing first-line technical and client support for Novell NetWare, MS-DOS, together with IBM and compatible PCs. During this time, he developed a diverse skill set that included project planning, network administration, client services, strategic thinking, database administration, software development, API integrations, service desk management, client relationship building, mentoring, collaborative problem solving, and further enhanced his interpersonal skills.Key Responsibilities:- Delivered first-class first-line technical support for Novell NetWare, MS-DOS, IBM and compatible PCs, ensuring efficient resolution of client issues.- Administered and maintained network systems, enhancing operational reliability and performance.- Provided comprehensive client services, fostering strong client relationships and ensuring high levels of satisfaction.- Conducted project planning and management, ensuring timely delivery of IT projects.- Mentored junior staff, promoting collaborative problem-solving and knowledge sharing.Key Achievements:- Became the first person in the UK to achieve the status of Novell Professional Developer.- Developed the DiskEdit software, enabling system administrators to edit data directly on Novell servers and circumvent administrator passwords when clients were locked out.- Successfully sold the DiskEdit software to Novell, leading to a trip to Utah to meet with Novell developers and transfer software ownership.- Enhanced client satisfaction through strategic thinking and effective client relations.- Demonstrated strong interpersonal skills and collaborative problem-solving abilities, contributing to a cohesive and productive team environment.

Jersey

Nathan served as a Freelance Technical Support Consultant, providing essential IT support and solutions to businesses in Jersey. During this period, he worked extensively with Commodore PET computers and early IBM PCs, navigating and troubleshooting various operating systems including MS-DOS, DR-DOS, PC-DOS, and VAX systems.Key Responsibilities:- Delivered on-site technical support to Jersey-based businesses, resolving hardware and software issues.- Diagnosed and repaired problems with Commodore PET computers and early IBM PCs, ensuring minimal downtime for clients.- Provided training and guidance to business staff on the effective use of MS-DOS, DR-DOS, and PC-DOS operating systems.- Implemented and optimised VAX systems for enhanced business operations and data management.- Developed customised IT solutions to meet the unique needs of each business, enhancing their operational efficiency.Key Achievements:- Successfully reduced technical downtime for multiple clients by providing timely and effective IT support.- Enhanced client productivity through the implementation of tailored IT solutions and system optimisations.- Built a reputation for reliable and knowledgeable technical support, leading to a steady stream of client referrals.