Nathaniel E. Email & Phone Number

Durham, North Carolina, United States

• Communicate preventative care recommendations, such as lab work, parasite prevention, and vaccines, in alignment with guidelines by American Animal Hospital Association (AAHA) and American Association of Feline.
• Connect clients with pet medical insurance, allowing doctors to focus on care and reducing financial conversations, while streamlining administrative tasks by preparing estimates and filing Trupanion claims
• Coordinate services including check-in/check-out, prescription refills, and appointment scheduling, enhancing client satisfaction and operational efficiency, as shown by over 150 positive internal client reviews
• Demonstrate cooperative care during patient services, specializing in Dremel grinders for canine nail trims, transparently modeling low-stress handling with minimal restraint and using positive reinforcement
• Educate clients on routine microchip scans, proactively finding hundreds of unenrolled microchips and confirming up-to-date enrollment with pet registry services via the AAHA Microchip Registry Lookup
• Improve patient outcomes with pet-friendly modifications, including calming caps, classical music, non-slip mats, species-specific pheromones, and waiting room alternatives (i.e., accompanied from car to exam room)

Apex, North Carolina, United States

• Completed routine laboratory tests and services for over 600 canine and feline patients, including medication administration, microscopy, radiographs, and venipunctures, ensuring prompt diagnostics and seamless care
• Triaged urgent cases, recorded patient history (e.g., preventatives, vitals), and shared postoperative instructions

Chapel Hill, North Carolina, United States

• Created SOAP notes and administered routine care, including nail and teeth trims, for mice with RVTs and DVMs
• Supported a team of 3 husbandry technicians accountable for over 10,000 murine models across more than 20 different labs

Chapel Hill, North Carolina, United States

• Performed daily health assessments and managed colony services including breeding, weaning, and retiring, in compliance with animal welfare standards for the National Gnotobiotic Rodent Resource Center (NGRRC)
• Operated and supported 15 flexible-film isolators, providing sterile environments with autoclaved feed and water for germ-free colonies as an American Association of Lab Animal Science (AALAS)-certified technician

Chapel Hill, North Carolina, United States

• Assessed individual and group progress to adapt and advance skills for beginner and intermediate swimmers
• Conducted engaging, play-based lessons integrating games and songs to promote independence and water safety

Chapel Hill, NC

• Enhanced customer satisfaction by delivering exceptional service and proactively deterring shoplifting incidents
• Streamlined inventory management by reducing product shrinkage and waste for seasonal and promotional items

Chapel Hill, North Carolina, United States

• Collaborated with management to develop and execute promotional strategies, including partnerships with student groups and off-campus housing, resulting in increased sales during off-peak hours
• Enhanced service quality by leading regular staff meetings to address customer feedback and implement improvements, fostering a culture of continuous development
• Optimized daily operations by managing inventory control and line preparation, minimizing food waste through rigorous ingredient rotation for fresh, personalized build-your-own pizzas and toppings

Chapel Hill, North Carolina, United States

• Crafted thousands of high-quality 28” pizza pies, served by the slice, focusing on daytime preparation to maximize efficiency and revenue during peak late-night hours, which accounted for 90% of sales
• Ensured a consistently sanitary environment for over 300 daily patrons by upholding health and safety practices, including hand washing techniques, food handling and storage procedures, and sanitation checklists
• Managed crowd control effectively during high-demand periods, simultaneously directing potential guests to alternatives while maintaining a comfortable and safe environment for up to 100 diners

Chapel Hill, North Carolina, United States

• Cataloged and submitted over 1,000 histological samples from necropsies, ensuring the quality and health of research animals following humane euthanasia procedures according to American Veterinary Medical Association.
• Collected samples and recorded diagnostic results, maintaining accurate health records for established colonies and quarantined animals from external facilities
• Pioneered the role of Federal Work Study-sponsored student-employee as the first hire with the Division of Comparative Medicine (DCM), performing animal husbandry duties, including daily feeding, watering, and.

Chapel Hill, North Carolina, United States

• Enhanced front-end operations by supervising a team of more than 10 associates as the floor monitor, ensuring smooth workflow and consistently achieving high customer satisfaction ratings
• Maintained 100% financial accuracy by preparing daily cash deposits and verifying money services including lottery, money orders, and Western Union transactions
• Optimized team communication by implementing GroupMe, modernizing messaging for scheduling and shift changes, resulting in improved coordination and reduced scheduling conflicts

Chapel Hill, North Carolina, United States

• Performed complimentary, comprehensive water quality tests and provided clients with detailed care instructions, including season-long pH balance and same-day algae treatment, boosting safety and satisfaction
• Standardized merchandise displays and recordkeeping using Salesforce, enhancing storefront experience and reducing delays for time-sensitive products and services
• Streamlined maintenance and repair routes for private pools and spas, ensuring timely and efficient service fulfillment for more than 400 established clients with a team of 3 technicians

Bs In Biology, Pre-Veterinary Studies

Non-Degree Seeking, Animal Nutrition

Non-Degree Seeking, Speech Communication And Rhetoric

Minor, Spanish For The Health Professions