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Nathan Y. is a Founder at Hyphenate. He possess expertise in product marketing, solution selling, high fives, strategic partnerships, international scaling and 37 more skills. He is proficient in Korean. Colleagues describe him as "Nathan brings an optimistic, inquisitive, high-energy approach to his work. He isn't afraid to pull up a seat, introduce himself, and ask the questions that get to the heart of the matter. This coupled with his likable demeanor enables his ability to build relationships with stakeholders, add value, and deliver on impactful results. He's thoughtful and calculated—a great contributor to any team!" and "Of course I don't have favorites, but if I did - Nathan would be one of my favorite hires ever at Course Hero. He has been a stellar addition to the Customer Support team, contributing incredible problem-solving skills, tireless dedication to our customer base, and leadership to the team. He's also been integral in shaping Course Hero's culture, and makes a sincere effort to connect with team members across our entire organization. This commitment to going above and beyond in everything he does is why he was awarded our Quarterly Values Award (for displaying a Growth Mindset) within only his first couple months of joining Course Hero! Both our internal team and our customers are extremely lucky to have Nathan on board. "
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FounderHyphenateSan Jose, Ca, Us
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Culture ConnectorHyphenate Jan 2021 - PresentSan Francisco Bay AreaHyphenate is focused on making the best travel bags and gear for people who are born to travel. Hyphenate life is all about balancing peace, freedom, happiness, and passion in all that we do. Hyphenate is flipping what was historically a negative slur against immigrants coming into America in the 1920s. The term "hyphenate" was used towards immigrants that disconnected from their cultural roots while at the same time didn't connect with the culture they lived in. So instead of European-American, Asian-American, or African-American, they were just called Hyphenate. Now Hyphenate is the complete opposite where our existence is the connection to both cultures. www.hyphenate.life
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“Tech Dude”Pestschool Nov 2022 - PresentSan Jose, California, United StatesPestSchool is an online education platform with video courses and tests for Pest Control professionals to get or renew their state certified pest control license. Our goals are to help Pest Control professionals get access to learning in ways that will save them time and also give them access to the most relevant up to date information and knowledge. -
Customer Advocate LeadLyft Aug 2018 - Nov 2019San FranciscoLyft's mission is to improve people's lives with the world's best transportation. And our team's mission was to make sure every customer's voice was being heard and to close that feedback loop between Lyft and the customer. We find the root cause and provide a solution that is customer centered. Our team was a leading advocate for healing and fixing Lyft's customer's deepest frustrations and pain points. I had a hybrid role that spanned between Project Management, Data Analysis, Operations, and Product all with the primary focus of identifying Resolution Gaps, Experience Gaps, and Bugs in the Customer Experience. -
Customer AdvocateCourse Hero Feb 2016 - Aug 2018Redwood City, CaliforniaCourse Hero envisions a world where every student graduates, confident and prepared. Working with both Customer Support and Operations, our team's primary goal is to make sure that Course Hero's students and educators are having the best experience with the product. Course Hero's Customer Support provides insightful feedback for every product and feature on the site and works with product and engineering to resolve bugs and prioritize feature requests. My responsibilities include working with the compliance team, resolving bugs and escalations, monitoring social media, maintaining a feedback loop from customers to product, and leading our customer support team. And for fun I started a biweekly in-house event called Wine Heroes where the entire company was invited to come hang out after work to share wine and uplift one another! -
Korea-America StartupEmcast 2015 - 2016San JoseEMCAST's Consilience Learning Platform (LMS, CMS, LCMS) was built for retail employees working for large companies. EMCAST made interactive learning modules and specifically curated educational content to drive up employee satisfaction, engagement, service quality, as well as customer loyalty. -
Customer EngagementGoogle 2014 - 2015Sunnyvale, CaliforniaEnhancing the customer experience vis-à-vis Google's fun and engaging Google Device Experts. Customers that call in are assigned a Google Device Expert that can assist with questions about various Google products and hardware devices. We're here to answer questions and address the concerns of Google's customers all around the world! -
Data Center DreamerAmax Engineering 2013 - 2014Fremont, CaliforniaAMAX is a white-box server and data center manufacturer for startups and Fortune 100 companies looking for custom server and storage solutions to solve complex computing challenges, reduce energy consumption, implement network security, or increase their IT infrastructure efficiency. -
International Business HustleS&K Polytec 2010 - 2013Ansan, Gyeonggi-Do, KoreaS&K Polytec is a high density polyurethane foam manufacturer based in South Korea. High density PU foam is a raw material used as a gasket, vibration isolation, or shock absorption commonly found in consumer electronics. -
Tv CommercialsWarner Bros. Entertainment Group Of Companies 2005 - 2006San Francisco Bay Area
Nathan Y. Skills
Nathan Y. Education Details
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Bachelor Of Science
Frequently Asked Questions about Nathan Y.
What company does Nathan Y. work for?
Nathan Y. works for Hyphenate
What is Nathan Y.'s role at the current company?
Nathan Y.'s current role is Founder.
What is Nathan Y.'s email address?
Nathan Y.'s email address is ds****@****ail.com
What is Nathan Y.'s direct phone number?
Nathan Y.'s direct phone number is (888) 634*****
What schools did Nathan Y. attend?
Nathan Y. attended California Baptist University.
What are some of Nathan Y.'s interests?
Nathan Y. has interest in Children, Cooking, Traveling, Reading, Photography, Sports, Arts And Culture.
What skills is Nathan Y. known for?
Nathan Y. has skills like Product Marketing, Solution Selling, High Fives, Strategic Partnerships, International Scaling, Brand Development, Data Center, Cross Functional Team, Sales Strategy And Management, Cross Cultural Communication, Korean, Start Ups.
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