As a Customer Success Manager, I have over three years of experience in leading SaaS platform implementations, reducing customer churn, increasing renewal rates, and generating revenue from upselling. I have a strong background in technical support and data analysis, as well as excellent interpersonal skills and customer engagement abilities.My mission is to bridge the gap between technology and the users it benefits, by showcasing the power and advantages of cloud-based or other SaaS platforms. I have a unique combination of competencies that make me a valuable asset to any team. At Surglogs, I created and defined the first Customer Success role, curated all processes for the department and massively improved company-wide metrics. I also acted as the main point of contact for strategic accounts and corporations, developing daily processes and strengthening relationships with customers.