The Digital Customer Care Representative position involves responsibilities in areas of telematic administration involving inventory, production, data, and reporting. Inventory and Production involves kitting, placing into stock, performing Epicor transactions, monitoring inventory levels, Quality Check / Inspect / Test Telematic Harnesses, Keeping inventory parts organized, Request for new part number development when needed, and Arrange Manual Shippers when necessary… Show more The Digital Customer Care Representative position involves responsibilities in areas of telematic administration involving inventory, production, data, and reporting. Inventory and Production involves kitting, placing into stock, performing Epicor transactions, monitoring inventory levels, Quality Check / Inspect / Test Telematic Harnesses, Keeping inventory parts organized, Request for new part number development when needed, and Arrange Manual Shippers when necessary Telematics Administration involves creation of monthly billing to customers, monitoring of revenue numbers on sales and subscriptions, monitoring of telematic subscription start/end dates, handling of Activation Requests from Customers, keeping hierarchy fleets organized, maintaining set-ups of data service plans, managing user Interface Roles and Permissions, updating master sheet regularly with new information (newly activated telematics serial numbers, shipping dates, activation dates, engine serial number with units, etc.), Development on Agreement/Contractual Forms, Creation of Notice Change Letters to Customers, Communicate with Customers on Subscriptions & Data Plans, Develop Business Relationships with Customers, and Regularly communicates with Telematic Supplier representative through monthly meetings on updates, new changes, questions, etc. Administration on Data and Reporting involves creation/development/revisions of metrics dashboards on Power BI, running weekly data updates onto Master Sheet for Internal Dashboard to Update, Monitoring Data Points Daily Reports for potential overages on datapoint consumption and SMS, providing Daily Overage Reports to Telematics team, and running Weekly Health Assessment (PHM) reports on MatLab and share report with internal teams Show less

The Telematics Product Supervisor is responsible for performing daily duties of field administration, telematic subscription billing, customer service, telematic production, and data collection/analysis.

Production on telematic units, Record-keeping and scheduling, Data Entry, Annual Physical Inventories, Customer Service and Troubleshooting.Earned 5S+1 Visual Workplace/Visual Order Graduation Certificate, August 2013Served on the Safety Committee team

Performed Bookkeeping and Scanning Accounts Payable, Accounts Receivable, and DISMatched invoices with checks and prepare for outgoing mailExperienced Data Entry by using Vantage and Microsoft Office

Part-Time instructor teaching sign language in the evenings one night a week.

Umpiring Youth Baseball and Softball Games during weeknights and weekends through Elk Grove Village Park District

Parked vehicles before baseball home games during weeknights and weekends.

Operated Reinecker, American Broach, and Threadmill machinesPerformed pre-setups for next assigned jobs by using step-by-step checklistTrained on the concepts of lean principles

Designed and revised advertising layoutsMet scheduled deadlines on time with newspapers and other publications

Supervised 10 employees on shiftResponsible for park appearancePerformed on weekly scheduling, end of the year evaluations, and audits on staffNamed Employee of the Month multiple times Contributed to preseason/postseason work—painting, mowing, cleaning, winterize

Responsible for keeping areas clean in the parkExchanged garbage bags into trash can when necessaryRestroom maintenance

Responsible for practice equipmentVideotaped games

Shadowed photojournalists and reporters on storiesVideotaped high school sporting events for sports highlights