Nathasha De Silva Email & Phone Number

Glen Weverley

Lower Hutt, Wellington Region, New Zealand

As an Assistant Manager, I was responsible for empowering the sales team to achieve success through structured coaching and continuous feedback. My key responsibilities included:- Providing constructive feedback by observing sales pitches and guiding improvements.- Leading sales meetings, ensuring the team had the tools and resources to succeed.- Collaborating with suppliers to deliver product training, enabling the team to effectively communicate features and benefits to customers.- Ensuring adherence to the company's sales process, improving consistency and performance.- Enhancing the customer experience by maintaining high visual merchandising standards in-store.- Addressing customer issues to ensure they received excellent service.- Partnering with the store manager to ensure the team worked towards achieving store targets.- Developing innovative ideas to boost sales performance, particularly during major events like Black Friday and Boxing Day.- Consistently driving the store to rank in the top 5 within the network.- Facilitating effective communication within the team to ensure alignment with company updates.- Motivating the team to strive towards both individual and company-wide goals.

Lower Hutt, Wellington Region, New Zealand

- Achieved Elite Sales Club status (Livewire) for 3 consecutive years by consistently recommending the right products and services to customers.- Delivered exceptional customer service by actively listening to their needs, fostering long-term relationships, and encouraging repeat business.- Collaborated with the Noel Leeming commercial team to bring commercial sales opportunities to the store.- Worked closely with the management team to drive growth in the small appliance category.- Built strong relationships with suppliers to enhance product knowledge and establish myself as a category champion.

Lower Hutt, Wellington Region, New Zealand

As the Sales and Operations Manager at Manuka Cafe, I successfully managed day-to-day operations, developed sales strategies, and introduced new food products to drive sales growth.- Led staff in executing daily operations and managing commercial clients to achieve sales targets.- Developed pricing structures for food and beverages to optimize profitability and enhance customer experience.

Lower Hutt, Wellington Region, New Zealand

In my role as Front Manager & Barista at Delectable Delights Bakery, I led a team of baristas and roasters to ensure exceptional customer satisfaction and created innovative promotions to drive sales. I also trained staff on coffee barista techniques and played a key role in menu creation. Through these responsibilities, I developed strong skills in team leadership, customer service, and menu planning.

Colombo, Western Province, Sri Lanka

In my role as a Skin Analyst at Exclusive Lines, I led the analysis of customers' skin types to recommend tailored products, resulting in enhanced personalized consultations. Additionally, I trained teams on product lines to ensure a deep understanding of features and benefits, and collaborated with sales and beauty consultants to drive product sales through improved customer experience.

Colombo, Western Province, Sri Lanka

In my role as a Beauty Consultant at Exclusive Lines in Colombo, I provided personalized beauty consultations, educated clients on skincare routines, and collaborated with the team to create engaging beauty events, ultimately increasing brand awareness and sales.

Colombo, Western Province, Sri Lanka

In my role as a Sales Consultant at Exclusive Lines in Colombo, I excelled in showcasing skin care products, providing personalized recommendations, and collaborating with the sales team to achieve revenue goals.