Nataliia Havryliuk Email & Phone Number

Kyiv, Ukraine

· Provide assistance to users encountering data anomalies and website bugs;· Assist users in addressing website performance issues and ensuring optimal user experience;· Escalate critical data bugs and website performance problems to the appropriate P2 support team;· Offer mentorship and training to newly onboarded employees.

New York, United States

· Provide administrative support to the office, including handling incoming calls, emails, and correspondence;· Prepare and edit various documents, reports, and presentations;· Assist in managing financial records and budgets;· Support the sales process from inquiry through quotation, receipt of order, and shipment ofproduct;· Maintain accurate records of target accounts, opportunities, quotes, contacts in databases;· Manage accurate inventory of warehouse material;· Participate in the conception and production of catalogs, brochures, flyers, presentations and otherpromotional materials;· Create visuals based on the requirements of the company.

Kyiv, Kyiv City, Ukraine

· Provide assistance to users of the English language edition of the website using the Zendesk platform;· Assist users in addressing privacy concerns and resolving account-related issues;· Escalate data problems and bugs to the appropriate level of P2 support for prompt resolution;· Provide mentorship and guidance to newly onboarded employees.Projects:· Collaborated in a complete update of the website knowledge base, contributing to the writing of new articles.· Participated in the development and maintenance of the internal macros base for Zendesk.

Kyiv, Kyiv City, Ukraine

· Conduct quality checks to track the performance of customer support team members;· Execute evaluation tests to measure the effectiveness of the team;· Plan and organize training sessions to enhance skills and knowledge within the team;· Manage the adaptation program for new employees, ensuring a smooth onboarding process;· Prepare and distribute monthly digests to the support team, highlighting key updates and insights;· Create visually engaging reports, PowerPoint presentations, and email newsletters for the support team.Projects:· Update and enhancement of the evaluation list and measurement system for conducting quality checks on the support team's performance;· Development and integration of the company values and tone of voice for consistent customer experience.

Kyiv, Kyiv City, Ukraine

· Provide multi-channel assistance (phone, chat, email) to English-speaking clients;· Facilitate seamless communication between customers and executors;· Manage client orders and ensure smooth processing;· Efficiently handle high-load incoming calls and chats;· Actively contribute to sales efforts.

Kyiv, Kyiv City, Ukraine

Worked with two clients: Tranquilo Earth Friendly (USA), We Are Atmosphere (UK). Core tasks: · Lead generation;· Managing email marketing campaigns end-to-end;· Managing social media accounts on Facebook and Twitter, engaging with the audience and leveraging these platforms for brand promotion;· Provide customer support via Amazon Seller Central, promptly addressing inquiries and resolving issues to enhance customer satisfaction.

Kyiv, Kyiv City, Ukraine

Core tasks:· Online marketing research conducting;· Building and maintaining databases for marketing purposes;· Managing and responding to email correspondence;· Engaging in effective client communication;· Providing support to the marketing team.