Nathen Bett Email & Phone Number

Madison, Wisconsin, United States

Madison, Wisconsin, United States

Madison, Wisconsin Area

I unloaded incoming goods from manufacturing facility, regularly maintaining efficiency standards.I labeled and stored goods with regard to FIFO expectations and "Produced by" dates.I picked and loaded goods onto outgoing delivery trucks, again maintaining efficiency standards.I performed facility-wide inventory checks and generated inventory reports on a weekly basis.I attained lift truck certification.

Madison, Wisconsin Area

I selected or aided in the selection of 100s of product choices for the bedding, home office, entertainment, occasional table, and holiday gift categories for the furniture division. During my tenure, these categories showed significant growth, particularly our bedding category, which more than doubled in categorical share of the business.I was the primary facilitator for the marketing strategies and promotions for all furniture categories of our business.I forecast product need and maintain purchase orders and product information for these categories. I was regularly able to achieve 90% and greater product availability while remaining up to $100,000 under budget.I was a liaison to over one hundred vendor contacts and our company, as well as having coordinated major transactions with contract customers.I am actively involved in the marketing of our products, such as building and enabling marketing campaigns, providing ad copy and proofing advertising materials.I was the primary liaison and help to train internal staff on the practices and procedures to facilitate the best outcome for their transactions.

Madison, Wisconsin Area

I interacted directly with over 1,000 customers whose concerns and complaints had escalated from our stores, diffusing complicated situations and building rapport and preserved loyalty out of potential damaging relationships with customers.I worked with store management and customers in all facets of complaint resolution.I engaged store employees with prepared materials and delivered presentations to develop customer service strategies to reduce consumer complaints.I worked with various consumer advocacy agencies(BBB, DATCP, OCI), strengthening our rating with these agencies, and participated in small claims court cases with 100% success rate to resolve customer complaints.I developed and maintained the record-keeping method to quantify complaint resolution and evaluate individual store's performance, which is still used by the current staff who serve in this capacity.

Madison, Wisconsin Area

I interfaced with in-store customers conveying status of purchases, claims, processing payments, etc.I worked with store sales personnel and customers to explain purchasing policies, service procedures, and other related topics.I engaged in in-store complaint resolution on a daily basis.