Nathier Charles Email & Phone Number

Peterborough, England, United Kingdom

Peterborough, United Kingdom

As a Systems Engineer at Deafblind UK, I managed the IT Infrastructure, third party relationships & their systems predominantly used in the Charity Sector such as Raisers Edge, Capita, SAP and SAGE. I was responsible for ensuring all back-office systems across the organisation worked and ran smoothly. I was the first point of contact for all IT issues, providing training, advice and support to all staff and volunteers ensuring effective operations, as well being the main contact with all system suppliers. I completed the management of our Office 365 Migration Project, migrating DBUK’s mailboxes to Office 365 and File Server Data into SharePoint. After migration, I solely managed the Office 365 Platform and SharePoint Online. More of my Main Duties include: - Manage system security (Through Microsoft Enterprise Mobility + Security)- Provide general IT support, and management of SharePoint - Oversee systems and business activities and processes, ensuring all tasks are completed on time to required standards.- Supporting all staff at HQ and remote staff based across England, Ireland and Wales - Consulting with key users in the organisation to understand the systems and process improvements, which are key to ensure Deafblind UK deliver services; researching, offering advice and guidance and scope the feasibility of requirements.- Support with system testing (Implementation of new systems)- Manage installation, maintenance and upgrading of servers as the organisation requires.- Identify IT and System solutions that will drive improved effectiveness.- Working with departments to implement IT and Systems changes for improvement- Managing all DBUK devices through Azure AD & Microsoft Intune - Build, develop and manage the relationship between Deafblind UK and third parties

Huntingdon, Cambridgeshire, United Kingdom

Working as 1st and 2nd level support within OCSL Managed Services, managing and maintaining customers physical and virtual environments as well as being the first point of contact for onsite user PC issues and queries. Most customers have virtual servers that run on OCSLMS hypervisors; as an infrastructure engineer, I was responsible for ensuring their virtual machines are running as they should be and if issues occur, I am able to troubleshoot it efficiently and effectively ensuring there is no effect to their business or escalate the ticket to the appropriate team. Responsibilities include:Deploying and building Windows & Linux virtual machines to customer specification on a virtualization platform on hosts we provide (VMware VSphere).Deploying virtual machines through Cloud Control. Racking, patching and configuring physical servers and switches. Using different backing up methods on servers in both physical and virtual environments (VEEAM B Backup and replication, HP Data Protector, Media data tapes).Restoring data from backups retention periods. Remotely providing technical support and troubleshooting problems for technical and non-technical customers over the phone/email, communicating clearly and effectively. Working in accordance to ITIL standards, using Smart IT/BMC Remedy/AutoTask for customer logged tickets, raising incidents/changes on behalf of customers, working to solve issues and requests in the agreed SLA frame. Work with a range of operating systems from Windows 2003 – Windows 2016, Linux and Ubuntu.PC/Laptop Builds and Software installations for colleagues.Active Directory support to customers and colleagues (AD/Group Policy).Working with VNC and RDP Clients. Understanding of Networks (DNS, DHCP, Subnets).Patch Management/Server patching (WSUS).Working with storage systems and software (HP 3PAR).

London, United Kingdom

I have been managing servers and switches in a Platforms Development Lab environment. These devices are used globally to test OS applications to ensure when rolled out to a client in a production environment, there are no issues. As part of the management of the Platform Development Lab, I have responsibility for;Installation, configuration and maintenance of a wide variety of devices, including HP and IBM blades and chassis, HP/Intel rack mounts, Cisco network devices. The installation, testing and management of Oracle Linux and Windows with the ability to understand and use basic command line for both Linux and Windows. The investigation, design & deployment of hardware monitoring solution for the entire lab environment. Migrating assets from one infrastructure to another, a Strategic Data Centre; planning the standard network connections, the configuration, and upgrades of each device. Planning and implementing the decommissioning of assets from the lab environment using company process.Using management tools such as HPSIM (Systems Insight Manager) to manage, monitor and resolve hardware issues.Any issues that occur within that environment, I resolved, producing a fast resolution time in the time frame of the SLA (Service Level Agreement). As part of the role, I have to manage the HP Service Manager 9 (SM9 - Incident Management) ticket queue, maintaining and updating device records. SM9 follows the ITIL v3 standard.

London, United Kingdom

In this role, I had the opportunity to work with a wide range of servers and windows operating systems, providing second and third level support to all our customers globally. Installing, maintaining and troubleshooting our infrastructure that is constantly expanding.The team I worked in were stationed globally, APAC, EMEA And AMERS. Our team supported over 12,000 + serversThis role involved me:Installation, configuration, testing and maintenance of Windows Operating Systems.Troubleshooting servers/PC with hardware issues.Troubleshooting OS software related issues. Work with vendors internally and externally, such as Microsoft, Cisco, HP & IBM for product solution.Using a ticket system (HP SM9) with timescales (SLA), working to ensure no ticket breaches occurred and resolving the issue effectively and efficiently.

London, United Kingdom

As a Data Technician, I ensured financial storage backups for clients was running smoothly. Additionally, communicating with the customer on jobs such as Racking, Installation and configuration of servers and switches through a ticket system that requires their specified specifications from start to finish, ensuring high-quality finishes, as well as issue resolution. The jobs I had been responsible for are:My role involved: Data Media/Tape Backups Racking and Installing Servers, Network Devices and Chassis. Installed and configured over 100 POD blades into a production environment.Hardware/Software Upgrades - POD Blades, Servers and RDH Servers.Configuring Servers, Chassis and Network devices – IP addressing with a basic understanding of binary/decimal language, Subnetting and IP Addresses.Installing and Maintaining Cabinets. Installing Cables/Patching – Fibre Optic (Multi/Single-Mode), Copper (DAC), Ethernet. Made UTP RJ45 Terminated cables and implemented them in a live environment.HP Service Manager 9 – Created tickets for vendors, Communicated and worked on tickets with and from customers.

Prince2, Project Management, Foundation/Practitioner

PeopleCert

Level 3 Diploma In Ict Professional Competence, Information Technology

Btec National Diploma (Level 3), Electrical, Electronic And Communications Engineering Technology/Technician, Mmm

Gcse, Mathematics, English, Science