Nathika Pratheep-Ananth Email & Phone Number

Canada

Toronto, Ontario, Canada

I spearheaded the development of Foresters Go releases, including the diabetes program, enhancing member engagement and overlooking policy changes for improved user experience. I analyzed member requests and complaints for Foresters Go, providing strategic recommendations and escalating complex issues to lead experts as needed. I partnered with cross-functional teams to manage backlogs and roadmaps, ensuring alignment with member benefits strategy and program requirements. I drove continuous improvement in Connected Health initiatives, implementing solutions that measurably enhance member satisfaction and program effectiveness.

Toronto, Ontario, Canada

I monitored the main ICS inbox and processed transactions ensuring timeliness, accuracy and completeness. I ensured all transactions contained valid information from the client as well as identified and followed protocol for missing information before completing and sending the request for processing. I completed and processed requests in a timely manner before the deadline each day and took appropriate measures if a request was received past the deadline. I identified and resolved issues and concerns with errors in transactions and took applicable steps to ensure no loss occurs to the client.

I support faculty on course development including reviewing, and updating course materials. I organize and coordinate intensive week courses, promote student engagement through social media, provide support through program delivery, venues, booking rooms, arranging catering and IT support. I monitor and curate a community on social media for alumni to maintain communications and relations after the program.

Kingston, Canada

I responded to student and program inquiries within 24 hours and communicated program correspondence with students including reminders, important dates and upcoming events. I planned and organized event activities including venues, accommodation, catering, event materials, marketing and promotion. I updated and maintained the social media accounts and updated information daily to reflect most recent program communications, including alumni/student updates, program updates, events and promotional university news. I redesigned the layout of the website to meet with current trends and implemented the designs during Drupal.

Toronto, Canada Area

I coordinated the automation of test strategies to test real-time products to ensure the quality of sound and video were to standard. I assisted in the implementation of production services and ran through many simulations to ensure products met the goals and requirements.

Mississauga, Canada

I effectively solicited Client feedback by constructing responsive wireframes using Adobe Creative Cloud on desktop, mobile and tablet platforms. I conducted research using Google analytics, customer feedback, UX research and focus groups. I also provided support on implemented designs and helped promote the website to attract more clients.

Toronto, Canada Area

I upgraded existing systems to meet the needs of the hospital. I coordinated and implemented the new SINGLE SIGN-ON Project to ensure easy, fast assess to patient information through employee badges

Toronto, Canada Area

I played various roles such as business analyst, production support, administrative assistant, project management and quality assurance analyst. I managed the automation of the return trades project for a new branch opening in Dublin. I also organized lunch meetings with clients and performed administrative work.

Concord, Canada

I designed and developed a training platform for employers to check the attendance and the completion of the training course required my company policy. I also redesigned intranet homepage website for visual appeal.

Maple, Ontario, Canada

I worked as a lifeguard at Splash Works.

Maple, Ontario, Canada

I taught Math and English to students up to Grade 8.

Maple, Ontario, Canada