Nancy Thompson Email & Phone Number

San Francisco Bay Area

Led the AOL Bebo Integration program, responsible for developing project management processes appropriate for a start-up environment, developing quarterly program roadmaps and serving as liaison between Bebo and AOL. • Drove quarterly roadmap planning for entire company portfolio, including capacity plans and timelines.• Project management of Bebo and AOL product integration projects, including AIM, Mail, Profiles, and Lifestream.• Coordinated metrics analysis sessions with executive and product teams to prioritize product plans and resource allocation.• Led company-wide brainstorming effort to craft a company mission statement and tagline.

Led a project management division responsible for the development and delivery of popular consumer software products. • Set standards and processes for project management organization in the new Social Media, Messaging and Homepages organization in 2008. • Managed a staff of 5 managers and 14 project managers, and mentored those new to managing. Brought managers together for bi-annual off-sites to share information, gain agreement on standards and goals, and collaborate on strategies for reaching departmental goals. • Led departmental initiatives on working globally and hosted a speaker series of cultural presentations.• Led the development and definition of the PMO processes and standards for the new Portals organization in 2007. Developed definition of project management roles and responsibilities. • Led efforts to successfully capitalize project labor costs, exceeding capitalization rate targets for 2007.

• Rapidly interviewed and hired project managers during periods of above average turnover. • Managed a team of 5-7 project managers, overseeing training for new hires and on new tools and processes; guiding career development; and providing project management coverage when the team was understaffed.• Resided in Bangalore, India, for one month to facilitate development of the AOL India portal, managing the intake process, and tracking business deals and product integrations.• Worked with the Enterprise Project Office to promote project management best practices and raise the level of project management on AOL campuses.

Resided in Bangalore, India, in order to establish the project management department at AOL's Bangalore Development Center (BDC) and position it for success. • Successfully interviewed and hired a full complement of project managers in an extremely competitive job market, meeting the hiring goal of 8 project managers.• Provided training and coaching for the new project management staff. Assigned resources to priority projects and mentored project teams on working effectively with their colleagues in other countries, and with AOL processes and tools. • Tracked and reported on the status and project health of the BDC project portfolio.• Educated BDC leadership on the role and value-add of project management.• Helped project managers identify and develop their networks of peers and customers throughout AOL.

Managed teams from a variety of functional areas, primarily project management but also including engineering, partner support and UI design. • Interviewed and hired employees and contractors at all levels of experience. • Trained staff on project management processes and enterprise tools, such as Primavision, AOL Library and Cognos. Mentored project managers and provided opportunities for career growth and advancement.• Kept projects on budget through weekly review of project financial health and ensured maximum capitalization of labor costs. • Provided leadership for the 2004 and 2005 annual planning processes, including capacity planning to provide business with budgets and launch targets for prioritized projects.• Effectively staffed a wide variety of projects, matching project priority and complexity with resource abilities.

Managed multiple, complex projects for AOL Products, skillfully guiding the design, engineering and business requirements of high-profile projects. • Developed, implemented and maintained high quality project plans.• Applied SDLC methodology for project management.• Carefully tracked and communicated project status, risks, budget health and resource issues.• Conducted regular capacity planning to assess product requirements load for given resource and time allocations.• Implemented an intake process to manage the My AOL product requirements, significantly increasing the team’s ability to deliver new product features.• Ensured commitment to engineering best practices such as unit testing, security reviews, and code reviews.• Led product design teams through conceptual brainstorming and development of creative briefs.

Coordinated and managed production needs for the Paramount Media Kitchen team developing advanced media applications, including an interactive television sports pilot for Madison Square Garden, an ITV entertainment pilot for Paramount TV, and an interactive children's story for Paramount Pictures.

Delivered on a wide range of production and post-production responsibilities in the creation of entertainment and communications videos, including “In the Game,” a documentary aired on PBS’s Frontline; live, multi-camera, satellite broadcasts for Hewlett-Packard; and corporate communications videos for clients such as Bank of America, Visa, HP and Levi Strauss.