Customer Service Representative
CurrentMaintain relationship with multiple accounts via email and phone. Process shipments in Synapse, a warehousing inventory management software that is used to receive, manage, and ship customers’ inventories. Train new employees in Synapse and other software. Use Microsoft Word, Excel, and Adobe Acrobat Pro to edit and create shipping documents and forms. Schedule deliveries and pickups with 3rd party logistics teams and dispatchers. Assist IT with testing new software implementations.