Nathan Roach Email & Phone Number

Newcastle, Nsw, Au

Newcastle, New South Wales, Australia

Newcastle, Australia

Newcastle, Australia

Newcastle, Australia

1. Marketing Coordinatora) Social Media management b) Event managementc) Customer relationship managementd) Database managemente) Merchandise designing and orderingf) Visual merchandisingg) Campaign coordinationh) Media coordination i) Liaising with internal and external stakeholders j) Staff training and Induction2. Quality Management Representativea) Implementation of the quality management systemb) Safeguard the processes in the QM systemc) Monitor goal attainment based on the Dealer Audit Checklist IIId) Report on the performance of the QM system to senior managemente) Reveal weaknesses and need for improvementf) Promote awareness of customer requirements3. Customer Care Coordinatora) Implementation of customer follow-up and support within the dealershipb) Ensure customer satisfaction and identify concerns not yet highlighted. This also includes development of CSS follow-up call list for Audi Australiac) Development of action plans with Aftersales Manager and Sales Manager to rectify and create solutions to customer concerns4. Learning & Development Coordinator - Salesa) Interface between Audi Australia and dealership employees' in all training mattersb) Liase with Regional Managers and Training Coordinator to achieve training targets.c) Track employee's training progress & advise employees in career development and qualification.d) Ensure that training attendance and program completion is reflected in Audi Training Online (ATO) web-based training management system.

Newcastle, Australia

Web content management, event management, customer relationship management, database management, merchandise ordering, visual merchandising, media coordination, liaising with internal and external stakeholders, sales

Reception, reservations, customer relationship management, web content management, data entry, attending trade shows