Development of a bespoke AI-driven sustainability auditing system, engaging and generating positive client feedback. Leveraging innovative technology to create a marketable solution for diverse clients. • Collaborating with cross-functional teams, including developers, project managers, and clients to gather and analyse requirements for bespoke software solutions utilizing AI technology • Developing comprehensive requirement specification and documentation including user stories and the definition of done. • Utilising a wide range of business analysis techniques including stakeholder interviews, user story mapping, process modelling and data analysis. • Conduct regular reviews and feedback sessions with stakeholders to maintain continuous alignment and adapt requirements based on evolving project needs resulting in improved project agility. • Create wireframes and prototypes to visually represent software functionality, enhancing stakeholder understanding and facilitating informed decision-making throughout the project lifecycle. • Analysing market trends and client feedback to identify opportunities for software enhancements, contributing to ongoing product development and innovation. • Develop training materials and conducted workshops for end-users to ensure successful software adoption, minimising resistance and maximising user engagement. • Maintaining clear and effective communication between technical teams and clients, translating complex technical concepts into understandable terms to foster collaboration and ensure project goals were met. • Play a key role in project management by tracking and reporting progress, identifying risks, providing actionable insights to mitigate risks, manage issues and facilitate timely project delivery.

Development of a new digital stocking system, successfully transitioning the company from a manual paper- based process to an efficient digital solution, enhancing inventory management and operational efficiency. • Conducted thorough analysis to identify the business case for the new system, utilizing techniques such as SWOT analysis, stakeholder interviews and process mapping to ensure comprehensive understanding and buy-in. • Collaborated closely with business-side leaders to translate their technical requirements into actionable specifications for technical teams ensuring alignment and clarity throughout the development process. • Employed a range of business analysis techniques, including use case modelling, user stories and prototyping to facilitate effective communication and documentation between stakeholders and development teams. • Monitored and reported on the implementation process, gathering feedback and insights that informed continuous improvement initiatives and ensured the solution met evolving business needs. • Achieved measurable increases in profitability and operational efficiency as reported by management through ongoing performance assessments and improvement metrics. • Conducted training sessions and developed user documentation to support the transition to the new system, ensuring all users were equipped with the necessary skills and knowledge for successful adoption. • Fostered a culture of continuous improvement by regularly reviewing system performance and soliciting feedback from end-users to identify opportunities for further enhancements and refinements.

Development of digital media channels specialising in creating tailored content, multimedia productions and interactive experiences that captivate audiences and deliver brand success. • Business Strategy Development: Established the company with a focus on delivering innovative digital media solutions, utilizing strong business analysis skills to identify market opportunities and define strategic goals. Conducted thorough market research and gap analysis to position the company effectively within the competitive landscape. • Data-Driven Decision Making: Leveraged data analysis skills to monitor program performance and client engagement metrics, utilizing insights to refine offerings and improve user experiences. Developed comprehensive reports and dashboards to communicate findings to stakeholders. • Operational Efficiency: Implemented business process re-engineering initiatives to streamline operations, enhancing workflow efficiency and reducing costs. Employed UML and systems analysis techniques to model processes and identify areas for improvement. • Team Leadership and Collaboration: Built and led a diverse team of professionals, fostering a collaborative environment that emphasized effective communication and knowledge sharing. Conducted training sessions and workshops to enhance team skills in project management and client relations. • Client Relationship Management: Cultivated strong relationships with clients through effective interpersonal skills, ensuring satisfaction and fostering long-term partnerships. Engaged in regular feedback loops to align services with evolving client needs.

• Specialised in optimising the delivery of tailored education programmes focused on artificial intelligence. • Played a pivotal role in the design and implementation of tailored educational programs, applying proven business analysis skills to define requirements and ensure alignment with client needs. • Applied sound knowledge of the software development life cycle and utilised tools such as Microsoft Office Suite, MS SQL and Visio for data visualization and documentation. • Developed comprehensive functional and non-functional requirements documentation that guided the project lifecycle. • Data Analysis and development of insights to identify trends and recommend actionable insights. • Utilised various analytical tools to present findings, fostering informed decision-making among stakeholders. • Engaged with clients and educators to gather requirements and feedback through effective interviewing and facilitating techniques. • Assisted in project management activities including status reporting and risk management, ensuring timely delivery of projects. • Contributed to a collaborative environment enhancing team dynamics and productivity.