Natalie Cook (Mba, Cbc, Dip Bcm, Gaicd) Email & Phone Number

Wahroonga, New South Wales, Australia

Ultimo, New South Wales, Australia

Sydney, Australia

• Instrumental in the delivery of $170M masterplan project 1% under budget in a challenging COVID and logistic environment• Proposed an LTS program for the new aquatic centre, resulting in $500,000 surplus funds, offsetting operational costs• Guided the project team on the school’s requirements for Project Control Group (PCG) reports and monitor the performance of the project against key performance measures• Stakeholder management with School Council, PCG, Heads of Department, authorities and consultants associated with the project including the development of a communication matrix resulting in harmonious collaboration• Successful conflict resolution and management of disputes with consultants, contractors and Principal Contractor• Change management and creation of operational plans to ensure business continuity and smooth transition to the occupation of new facilities

Rhodes

• Directed a $120 million 10-year Master Plan pipeline aligned to strategic objectives• Provided executive leadership with full P&L responsibility for multi-site $50 million organisation, with $600 million asset base• Increased revenue by 15% and transformed a loss-making service stream into a profitable service, through service integration, process re-engineering and elimination of agency staff• Increased volunteer pastoral care hours by 200 hours per week within 12 months through the development of a volunteer pastoral care program• Increased the financial literacy of facility managers through targeted training, resulting in greater autonomy and accountability for site performance, particularly during the budget planning process• Decreased Board Meeting duration by 50% through new reporting structure• Instigated strategic partnership with Western Sydney University to undertake research into music therapy in cognitively declining residents• Increased government funding (ACFI) by $5M through a key appointment, process review and targeted education

Wahroonga

• Successfully delivered >60 capital works projects during a December/January school holiday period, including the demolition of a building and installation of a prefabricated building• Implemented the WHS Committee Charter resulting in a proactive Committee undertaking initiatives and a 67% increase in reporting of near misses, including the development of a reporting App• Reprioritised the Major Capital Works Master Plan to take advantage of existing planning legislation prior to the gazettal of the new planning legislation• Developed and implemented a lessons-learned process on all major and minor capital works projects• Developed a document management framework to meet Royal Commission recommendations• Presented to >600 staff at staff meetings on departmental updates, initiatives and WHS matters• Developed an Enterprise Risk Management Framework• Established a Security Operations Centre (SOC) resulting in a 25% reduction in resource costs

Sydney, Australia

• Provided strategic program and project management to assist the External Relations Directorate in achieving its strategic and compliance related goals• Provided advice and practical support to the General Manager during the transition to the NSW Public Sector Capability Framework• Improved staff morale by addressing bullying behaviours through a review, update and training on the Staff Code of Conduct• Addressed business continuity issues through documentation of key processes and cross-training of staff in critical business processes, including HSC analytics

Eveleigh

• Increased customer satisfaction of a key client from 65% to 92% through key reporting changes providing greater visibility and accountability of issues, resulting in the renewal of a 5-year contract• Turned around an underperforming vendor (strategic partner), ensuring contract compliance, while maintaining an excellent working relationship• 37% reduction in delivery timeframes through process alignment across multi-divisional business units resulting in greater communication and less rework amongst teams• Developed and implemented a service catalogue, resulting in a 48% reduction in rework• Oversaw the quality assurance program ensuring ISO27001 certification was maintained• Implemented a major incident management process, including escalations and communication templates

Hornsby

• Involved in strategy, business, operational and budget planning activities for this large team• Undertook Company Secretary duties for the Council, coordinating business papers and ensuring all resolutions were executed appropriately and in a timely manner• Designed and implemented a centralised call centre, developed a knowledge database, scripts, cross training, design of the new reception and customer service centre, and an IVR system, ultimately reducing FTE requirements by 15% and improving first contact resolution by 87% • 11% budget savings achieved in Fleet budget due to productivity project, supplier renegotiation, implementation of a supplier panel and process re-engineering activities• Chairperson of the Customer Service Group, initiated quality and transformation projects across multi-divisional teams, resulting in improved customer service, standards and team morale• 22% efficiency increase processing GIPA applications from process re-engineering activities• $875,000 annual savings achieved on a supplier contract through increased governance of procurement processes

• Developed policies, processes, procedures, business plans and marketing plans, identified and implemented continuous improvement initiatives, benchmarked internal services and DA approval process, budget reconciliation and general smooth operation of the unit• Improved efficiency by 82% through the development of a knowledge database for the department, providing consistent, accurate and timely written advice to proponents

Turramurra

• Founding Director responsible for company formation, charter, strategy planning and execution, business, sponsorship and membership development, operational and budget planning activities• Achieved a 7-fold increase in membership within the first 3 months of start-up• 93% satisfaction rating at member events, noting the relevance of events and prominence of guest speakers• 68% increase in revenue attributed to the development of sponsorship and membership programs

Turramurra

• Full P&L responsibility, increased gross revenue by 265% within six months of ownership of the business, through strategy implementation and business development activities• 11% savings in operational costs through review of discretionary expenditure (Paperartzi Papers)• Very high retention of a professional and committed team• 22% increase in revenue attributed to product development initiatives• Purchased large and prominent commercial premises as part of a growth strategy• Achieved a reduction in inventory through review and improvements to the procurement process, resulting in better cash flow for the business• Sold a very successful business as part of a well-defined exit strategy, resulting in an anchor tenant for my commercial property

Master Of Business Administration (Mba) (Executive), Business Administration And Management

Activities and Societies: AlumniMaster of Business Administration

Diploma Of Building And Construction (Management), High Distinction

Gaicd, Graduate

Certificate In Financial Management, Finance, General