Award winning contact centre professional with +15 years industry experience working in both internal operational functions and in outsource environments. Working for and on behalf of some of the UK's top 100 companies to deliver exemplary customer experiences across customer care, support, sales, lead generation and customer satisfaction led activity. Areas of expertise include:*People & performance management*Account management & program delivery*Enhancing customer journeys/experience*Budget management*Recruitment & people development*Supporting omnichannel functions*Stakeholder management & relationship building*Regulated/non-regulated functions. A true believer in building positive, focused working environments enabling teams and individuals to flourish and maximise outputs. Resulting in client satisfaction, positive customer experiences, low attrition and career focused team members.GREAT PEOPLE + CUTTING EDGE TECHNOLOGY = AMAZING CUSTOMER EXPERIENCES!