Point of contact for new, direct, referred and recurring clients on behalf of the founder. Manage schedules, logistics and priorities. Provide research, writing, system support, and tackle key special projects. Use CRM tool to track current and potential future clients, suggest new business, processes and tools based on company goals and initiatives. Collect customer feedback and work to ensure customer satisfaction at all levels of the organization.

Create content and manage the website for SCVC, host monthly meetings, represent Explorer Preschool and coordinate with the Northern Area CCPPNS VP on events, networking and trainings. The Santa Clara County Council (SCVC) is an association of cooperative (parent participation) nursery schools in Silicon Valley. We are comprised of 15 co-operative nursery schools in the Santa Clara County. SCVC works to support Santa Clara county co-ops and co-op members (both current and alumni) giving support to our high quality nursery schools, sharing services such as insurance within the schools, parent education, solutions to common challenges and questions, raising awareness about our schools within the community and promoting the growth and interest in the parent participation movement. SCVC is this area’s branch of the statewide California Council of Parent Participation Nursery Schools (CCPPNS). CPPNS advocates for the needs of co-op nursery schools and parent support at the state level.

Enable sales teams by creating comprehensive communication programs, marketing templates, checklists and project plans. Efficiently collaborate with diverse teams to drive overall project goals. Actively seek out information throughout the organization to identify and manage cross project dependencies, requirements and overall program goals. Create visibility for individual department initiatives through creative communications and consistent messaging to internal and external groups.

Create, produce and implement communications and coordinate launch activities as part of the overall sales readiness initiatives for the Worldwide Sales organization. Filter and distill relevant information for the right audience - carriers, distributors, partners and internal. Manage the procurement, distribution and use of new products and phone services. Executive, internal and external field sales team product support, guidance and enablement.

Established, managed content for and distributed internal product communications, monthly sales newsletter, external carrier specific messages. Provided sales support to executives, internal, external and carrier teams on processes, programs and products.

Authorized, terminated and managed policy adherence for all resellers. Updated, established messaging and restricted access for Reseller website. Created and Terminated sales incentive programs and promotions. Audited, processed and fulfilled promotion claims and volume purchase bid offers. Ensured Sarbanes-Oxley compliance for all programs.

Created and led “Ambassador Program” team that improved morale and educated over 500 employees across the country on products, applications, customer service and brand messaging. Conveyed strategy, vision and competitive advantage to suppliers, partners and customers at industry tradeshows and events. Coordinated supplier symposiums, offsite meetings and team building events.

Managed communications for executive Global Operations management. Independently prepared complex PowerPoint presentations under tight deadlines. Coordinated International travel itineraries including car, air, meetings and objectives. Led hiring teams and executive communications during IPO of Palm, acquisition of Handspring and separation of PalmSource and MDM entities.

Developed, launched and supervised the US Employee Referral Program (ERP) to revitalize candidate pool and generate employee awareness of hiring activities and open job opportunities. Supported Executive Operations Management as needed.