Natali Mena Email & Phone Number

Wellington, New Zealand

Auckland, New Zealand

Wellington, New Zealand

Played a pivotal role in the establishment of a new team focused on managing human rights enquiries and complaints. This included improving and documenting processes to ensure operational efficiency. Customized the CRM system to align with specific operational needs, delivering effective solutions that consistently met both demands and deadlines.Analyzed.

Auckland, New Zealand

Analysed and presented pricing recommendations for commercial tenders. Monitored international pricing components to calculate, validate and communicate set final prices to stakeholders in a timely manner, maintained pricing models up to date to ensure their correct functionality. Performed periodical pricing audits and annual benchmarking, achieving high.

Auckland, New Zealand

Delivered order to cash process and analysis for the B2C channel to ensure accurate implementation of new and existing customers, providing system expertise for applications such as SAP, PROS, GenPlus, Siebel and TransX. Successfully conducted risk assessments to minimise operational, financial and technological errors and implemented internal risk.

Auckland, New Zealand

Processed scheduled shipments in SAP, distributor requests, reversed and reprocessed invoices. Monitored interface between SAP and the scheduling systems, also validate scheduling related data. Managed IDoc errors and assisted the Stocks team with loss/gain/claim investigations. Utilised Excel VBA macros to automate daily reports reducing time spent on.

Vancouver, British Columbia, Canada

Customised the time recording function of the Replicon software to capture missing records and enable an accurate billing process. Liaised with Replicon IT department and internal project managers to develop business solutions; additionally, elaborated a User Guide and trained team members to ensure the correct system operation. Performed Data mining.

Vancouver, British Columbia, Canada

Morelia, Michoacán, Mexico

Documented business operation processes and enforced procedures to gain business exposure, customer traffic and sales. Defined and analysed Key Performance Indicators (KPI) and presented results to senior members to create a new strategy that boosted sales. Demonstrated leadership skills by co-coordinating a call centre of 50 positions, service providers.

Morelia, Michoacán, Mexico

Collected, organised, and processed call centre metrics data to produce periodical reports for customers, such as Volkswagen, HSBC, ING, and Nextel. Utilised BI tools to highlight trends, identify areas of improvement and present recommendations to decision-makers. Streamlined processes through automation, reducing time spent on administrative tasks and.

Morelia, Michoacán, Mexico

Compiled, verified, and entered the hotel daily rates information to maintain updated the point of sale database. Reviewed and corrected data inconsistencies to ensure maximum occupancy.

Morelia, Michoacán, Mexico

Mexico City, Mexico

Compiled and edited information from diverse official sources and created new content to maintain CINU's website updated with the latest news. Coordinated press conferences, scheduled activities among the participants, guaranteed media attendance, and documented the outcome on the CINU’s website.

Master Of Business Administration - Mba, Tourism And Travel Services Marketing Operations

Bachelor Of Business Administration - Bba, International Relations And Affairs