Role involves: Operational Knowledge, Customer Service Skill, Excellent Health and Safety awareness, Organisation, Patience. Key responsibilities: Handling Duty Free, Client interaction, keeping clients happy and safe during transit, maintaining high levels of Service for long periods.

Helping people find and apply for the right mortgage and making sure they are fully informed about what's available within Northern Rock’s offerings’.Working in a customer's best interests, based on their situation and finances, and guide them through the whole process.Top 10 Mortgage sales adviser for 10 out of 12 months in 2007. Role involved: Advisory, Consulting, Sales, booking appointments, feedback/follow up calls, organising schedules, worked as part of a team of 200 people, compiled weekly reports to measure results, diary management, using up to four different operating systems at the same time, prioritising workload for the week, took part in 4 weeks of training with a written exam at its conclusion.

Supervisor role achieved working part- time for a Family Run Thai Restaurant. Role involved: Managing a small team of 6 staff, bar-work, waitressing, promotions, organising staff, delegating, training new starters and keeping staff motivated.