Subject Matter Expert on:SAP CommissionsSAP BusinessObject (Crystal and Webi reporting)SAP Analytics Cloud (Embedded Analytics)SAP Authentication Service (IDP)Informatica Cloud (Connect Enterprise)Duties:- Led a global team of Reporting & Analytics Support Engineers in debugging and resolving issues within the product.- Onboarded, mentored, and trained new hires on product knowledge and support processes.- Built support processes and documentations for new products.- Drove and resolved critical customer escalations.- Managed scrum with Product/Engineering teams on feature enhancements and addressing product bugs.

CallidusCloud is now SAP Sales Cloud------------------------------------------------------Specialize in Commissions (Automate Sales Compensation) software- UI debugs- Pipeline debugs (Report Generations, Compensation & Pay, Update Analytics)ODI - On Demand Intergrator- SFTP file and data transfer- debug errors and issuesInformatica Cloud - Connect Enterprise- Taskflows and Mapping configurations- Debug connection issues- Product AdministratorInformatica Client- System/Product Administrator- Repository Management- Workflow debugs/monitoringLinux- Shell scripts- Advanced SQL logging- ODI Dropbox (data files processing)HANA/Oracle Database (Toad)- UPDATE/SELECT/INSERT queries- Execute store procedure- SQL debuggingCloud Ops - Server Management (server restarts, gathering/analyzing logs)- Network Management (Ports/VPN)SAP Crystal Reporting- Analyze/debug reporting SQLsTeamwork- Worked in cross-functional teams (Product Support, Cloud Ops, Professional/Managed Services, Engineering, Consulting Partners)

- Connected with guest via emails, chats, calls, and in-person appointments.- Demonstrated strong knowledge in all Lexus vehicles.- Analyzed, troubleshoot, and solved technical issues with Lexus’ navigation system.- Perform Pre-Sales demos on vehicle features to over 500 clients.- Assisted sales, finance, and service departments on daily operations.- Provided excellent customer service and technical support.

- Reviewed and processed new JCP Member agreements.- Processed, updated, and edited entities in the JCP database.- Converted JCP legal agreements to electronic copies.- Maintained, updated, and created webpages on the jcp.org using Linux and HTML.- Perform testing on various web pages and applications.- Promoted the JCP using Facebook, Twitter, and Oracle Content Marketing platform.- Created executive level presentations using Microsoft PowerPoint.

- Supervised and led 7-10 employees in an assigned unit within the Dining Commons. - Trained all new hires every month on standards and procedures. - Delegated tasks for each employee for operational efficiency. - Collaborated effectively with other units and upper management. - Provided excellent customer service for student dining.

- Assisted and appointed responsibilities in store operational management.- Strategically performed product placements to merchandise and advertise products. - Implemented a new inventory and distribution system for better productivity. - Developed a strong understanding of KPIs to improve sales.

- Assisted Professors in San Jose State University’s Humanities department.- Prepared and process necessary paperwork assigned by professors.- Organized and filed important documents.- Communicated effectively between different departments on campus.

- Assisted company with background checks on potential clients to ensure credibility for investment loans.- Analyzed the financial data and business structure of the client’s small business.- Reported finalized data to upper management for a ¥4,000 credit loan.