I helped clients in their journey towards lifetime financial security and living healthier lives. I provide professional financial advice, life, health, and wealth product solutions.

Advices on How to be financially free.

• Teaches the English language to Chinese students online and evaluate their performance based on set guidelines • Prepares and study the teaching materials before the lesson starts • Conducts one-on-one video lessons with students within the prescribed time • Provides corrective feedback and ensure that the students understand each lesson • Creates a lesson memo with the necessary feedback about the topics discussed

• Validates system generated alerts from the Monitoring System (e.g. SCOM, HPsim, Redwood Monitoring Tool for SAP jobs)• Tags Alerts for reference• Tools used for verification (SCOM, HPsim, Redwood Monitoring tool for SAP, Exchange Manager Query, Active Directory, Powershell, Command Prompt, What’s Up Gold, Bluecoat, VMware, and SQL Analyzer)• Determines alert severity and engages the escalation procedures, including sending notification to customers and concerned support personnel• Logs and updates in BITS, SCOM, and HPsim• Creates incidents for Support System problems - eg. SCOM, HPsim, Inventory Systems, Maintenance tracking, Redwood Monitoring Tool for SAP jobs.• Generates regular Alert Processing Operations reports• Pro-actively identifies possible issues that may cause big impact or reports recurring alerts• Communicates in management on high-impact technical issues.• Practiced Six sigma principles in project given• Conduct periodic review of team documents, workflows, and memos.• Update and maintain EDT documents, workflows, and memos• Publish and/or upload documents, workflows, and memos in DM and/or Bakerworld.Conduct trainings to newly hire team members• Conducts training to new hires in the team

Monitor the Alorica network and servers on a 24x7 basis through the use of Nagios•and Solarwinds network monitoring tools. Perform proactive monitoring to minimizesystem alerts.• Escalate and coordinate issues to appropriate second-level personnel through emailand telephone communications as directed by the escalation procedures.• Provide internal communications for trouble notifications, updates and resolutions.• Perform weekly and monthly maintenance on production servers.• Provide first-level Helpdesk support to all Alorica employees.• Maintain and administer the Alorica Active Directory for all call center sites, creating andmaintaining user accounts• Document all requests and issues in the ticketing system.

• Result-oriented with exposure to business development, strategic planning, solutionimplementation and client relationship management.• Proven business development efforts, expanding customer base and increasing sales andmarket share.• Responsible for both large accounts and new business development of Symantec Solution,Adobe and Microsoft licenses.• Establish relationships with IT decision-makers from emerging growth industries to Top1000 Corporations in the Philippines.• Collaborate with engineers to implement effective strategies to better meet clientrequirements.

Provided first-level telephone and email technical support for Trend Micro Antivirusproducts• Primary point of support contact on L1-related activities for Support Readiness• Executed service delivery within target service and quality levels• Contributed in improving support processes & technical solutions for supporting TrendMicro Antivirus products• Performed in-depth testing of Trend Micro consumer products and sends feedback toSupport Readiness Product Expert and Service Engineering Group (SEG)• Created Knowledge Based articles and perform quality reviews and improvements onassigned technical support content intended for Trends self-service knowledge base• Acquired understanding of industry standards, and technologies integrated in Trendproducts• Studied and passed product certifications and trainings required to deliver solutions andsupport products and services• Performed log analysis to identify the cause of the issue and provide adequate solution toresolve the issue

• Manage modification of customer account profiles.• Handle activation and deactivation of phone lines according to customer’s request• Provide billing assistance and account balance checking.• Present and market rate plans. Arrange features based on customers requirements.• Handle customer complaints and hand over to other support groups.• Provision and administration of newly subscribed accounts.• Handle handset ESN and MEID number configuration. Ensure that customer’s newhandset is working properly.• Verify customer’s order and repair status.• Assist customer in resetting account password thru web and voicemail password.• Provide daily log sheet for all transactions.