Muhammad Nauman Email & Phone Number

Gujranwala, PK

Gujranwala, Punjab, Pakistan

• Provide advanced support and guidance on compliance issues across various departments
• Review and analyze compliance documentation to ensure regulatory alignment.
• Implement and maintain compliance policies and procedures to reduce operational risks.
• Collaborate with cross-functional teams to address and resolve regulatory concerns.
• Stay up-to-date on evolving compliance regulations and adapt strategies accordingly
• Conduct in-depth investigations into suspicious activities and prepare detailed reports for internal and external stakeholders.

Gujranwala, Punjab, Pakistan

• Customer Screening through automated screening system
• Performing Customer Due Diligence (CDD) and Verification of customers information.
• Identification, Verification and conducting due diligence of beneficial owners.
• Coordination with other departments to obtain necessary documents for identification of customers.
• Conducting research through the internet and reliable public databases.
• Ongoing review of KYC information of customers and ensure its correctness and accuracy.

Gujranwala, Punjab, Pakistan

• Maintain a positive work environment for all checkout staff. Generate accurate reports of sale at the end of the Day.
• Manage and perform all check-out functions on a daily basis and deposit sale on daily basis.
• Communicate clearly and openly with customers and highlight their demands in weekly meeting. Listen to customer complaints and questions and refer them to the Store Manager when required.
• Manage the checkout area and ensure each station remains clean and efficiently run. Ensure all stations have adequate cash and change at all times.
• Supervisor trains and oversees the work activities of cashier staff locations.
• Assisting the Retail Cash Manager in the supervision of cashiers and other front-end employees.

Gujranwala, Punjab, Pakistan

• Exchanging or refunding items with various problems like size Issues, defective or color issues and make this process as fast as possible to satisfy customers.
• Collected customer feedback and suggestions, made a report On Microsoft Office, and gave it to the management team to improve Customer service as much as possible.
• Answering an average of 30 to 40 calls per day addressing customer Inquiries, solving problems, and providing product information.
• Created customer support strategy to increase customer retention.
• Educating customers about productivity and store policy for refunding or exchanging items.

Gujranwala, Punjab, Pakistan

• Promoted customer loyalty and consistent sales by delivering Friendly service and knowledgeable assistance.
• Answered questions about store policies and concerns to support positive customer experiences.
• Worked closely with Lead Cashier to solve problems and handle Customer concerns.
• Trained as SRO and provided back-up coverage to provide customers with optimal support.
• Doing credit card merchant settlement with 100% accuracy
• Answered questions about store policies and addressed customer concerns.

Bachelor Of Arts - Ba, Library Science And Administration, B

(D.A.E) Diploma Of Associate Engineer, Civil Engineering, A

Matric