● Provide advanced support and guidance on compliance issues across various departments● Review and analyze compliance documentation to ensure regulatory alignment.● Implement and maintain compliance policies and procedures to reduce operational risks.● Collaborate with cross-functional teams to address and resolve regulatory concerns.● Stay up-to-date on evolving compliance regulations and adapt strategies accordingly● Conduct in-depth investigations into suspicious activities and prepare detailed reports for internal and external stakeholders.● Monitor transactions for compliance with AML regulations and identify potential issues requiring escalation.● Successfully improved the efficiency of compliance review processes, reducing review time while maintaining accuracy.

● Customer Screening through automated screening system● Performing Customer Due Diligence (CDD) and Verification of customers information.● Identification, Verification and conducting due diligence of beneficial owners.● Coordination with other departments to obtain necessary documents for identification of customers.● Conducting research through the internet and reliable public databases.● Ongoing review of KYC information of customers and ensure its correctness and accuracy.● Conduct AML Enquiries/investigations upon directives received from the compliance manager on an ongoing basis.

● Maintain a positive work environment for all checkout staff. Generate accurate reports of sale at the end of the Day.● Manage and perform all check-out functions on a daily basis and deposit sale on daily basis.● Communicate clearly and openly with customers and highlight their demands in weekly meeting. Listen to customer complaints and questions and refer them to the Store Manager when required.● Manage the checkout area and ensure each station remains clean and efficiently run. Ensure all stations have adequate cash and change at all times.● Supervisor trains and oversees the work activities of cashier staff locations.● Assisting the Retail Cash Manager in the supervision of cashiers and other front-end employees.● Monitoring and controlling cash drawer levels, reconciling cash transactions, and preparing daily deposit reports.● Overseeing the accurate handling of customer transactions, including cash, credit/debit card, and check transactions.● Maintaining up-to-date knowledge of cash handling procedures and company policies.● Providing training and development opportunities to cashiers, including training on new procedures and customer service skills.● Ensuring that cashier stations are well-stocked and organized, and that cashiers have all necessary supplies and equipment.● Investigating and resolving customer complaints and disputes in a professional and timely manner.● Ensuring that all cashiering equipment and technology, such as point-of-sale (POS) systems and cash registers, are functioning properly.● Maintaining a safe and secure work environment by adhering to all security and loss prevention procedures.

● Exchanging or refunding items with various problems like size Issues, defective or color issues and make this process as fast as possible to satisfy customers.● Collected customer feedback and suggestions, made a report On Microsoft Office, and gave it to the management team to improve Customer service as much as possible.● Answering an average of 30 to 40 calls per day addressing customer Inquiries, solving problems, and providing product information.● Created customer support strategy to increase customer retention.● Educating customers about productivity and store policy for refunding or exchanging items.

● Promoted customer loyalty and consistent sales by delivering Friendly service and knowledgeable assistance.● Answered questions about store policies and concerns to support positive customer experiences.● Worked closely with Lead Cashier to solve problems and handle Customer concerns.● Trained as SRO and provided back-up coverage to provide customers with optimal support.● Doing credit card merchant settlement with 100% accuracy● Answered questions about store policies and addressed customer concerns.● Used POS system to enter purchase items and process payments and issue receipts● Operated the cash register to record transactions accurately.● Helped customer’s complete purchases & locate items.