Nauman A. Khan Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

www.unisoftwares.com

Pakistan

Our Vision"Our vision is to bring the change in society, by prioritizing quality, value for time & money and establishing trust & reliability of our customers in Application Engineering, Software Consultancy, Support & Maintenance Services."Our Mission"To provide one-stop customer solutions to bring value for time and money with supreme quality services."Our Objectives and ValueOur primary objective is to improve the living standard of our society by providing high quality services to our customers. We want our customers to digitalize & elevate themselves for better in the society with unique idea & design of our products and services. Our main focus is to save time, to value the resources and develop long lasting relationship with our customers by establishing trust and reliability with them. Following are the major values that defines our culturewww.saabeqoon.com

Pakistan

Leading Nationwide, MIS Reporting & Analysis Team, Power BI Reporting, Accounts Receivables, Due Dilligence, Financial Reporting & Billing Team.

Lahore, Pakistan

Pakistan

Lead overall operations of site involving different projects related to BPO/Sales/Contact Center and software development. • Coordinate internal resources and third parties/vendors for the flawless execution of projects• Figuring out what the proper funding for the project is, having that get accepted and then keeping the project within or under that figure is often what makes or breaks a project.• Ensure that all projects are delivered on-time, within scope and within budget• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility• Ensure resource availability and allocation• Develop a detailed project plan to track progress• Use appropriate verification techniques to manage changes in project scope, schedule and costs• Measure project performance using appropriate systems, tools and techniques• Report and escalate to management as needed• Manage the relationship with the client and all stakeholders• Perform risk management to minimize project risks• Establish and maintain relationships with third parties/vendors• Create and maintain comprehensive project documentation

Lahore, Pakistan

Lahore, Pakistan

Lahore

Lead MIS team nationwide and ensure all relevant deadlines are met.Ensure execution of all assigned tasks and deliverance protocols are followed.Analysis on MIS reports and suggest management the plan for improvement in productionShow the trend of productionRandom Audit on Operational processes and standards.Identify problematic areas and conduct research to determine the best course of action to eliminate issues.Analyze and neutralize issues with current and planned systems as they relate to the integration and management.Analyze reports of data duplicates or other errors to provide ongoing appropriate inter-departmental communication and monthly or daily reports & analysis.Identify, analyze, and interpret trends or patterns in complex data sets on different platforms such as AVAYA, CISCO, SSRS, SSIS, MySQL, Asterisk, etc.Hands on working experience on multiple ERP systems, such as Sieble, Suger CRM, Hyperion, Huawei BICP, SAP, etc.Monitor and reconcile all MIS reports such as Daily KPIs, trackers, Snapshots & billing reports.Prepare Capacity Planning/Resource & Utilization reports for managementPrepare Monthly Incentives payout Analysis Report.Prepare Scorecards for AMs & above.Contributes to team effort by accomplishing related results as needed.In collaboration with others, interpret data and develop recommendations based on findings.Participate in developing the project procedures and schedule.Identify project implications at the system and organization level.Highlight and neutralize weak areas and leakages to maximize outcome.Develop graphs, reports, and presentations of project results.Perform basic statistical analyses for projects and reports.Create and present quality dashboards.Generate routine and ad hoc reports.

Lahore, Pakistan

Analysis on MIS reports and suggest management the plan for improvement in productionShow the trend of productionRandom Audit on Operational processes and standards.Identify problematic areas and conduct research to determine the best course of action to eliminate issues.Analyze and neutralize issues with current and planned systems as they relate to the integration and management.Analyze reports of data duplicates or other errors to provide ongoing appropriate inter-departmental communication and monthly or daily reports & analysis.Identify, analyze, and interpret trends or patterns in complex data sets.Monitor key performance indicators (KPIs).

Lahore

CC-Technical and Customer Support:• Analysis of technical issues and their escalation to concerns and keeping strong follow-ups.• Designing Standard Operating Procedures for different tasks and managing the Quality of different work heads.• Analyzing the impact of system reconciliations on Customer Accounts. • Analyze Connectivity, Attempts and Leads to set monthly Targets for different projects. • Handling and troubleshooting different interfaces related to workload management. • Updating the information and providing analytical reports regarding weekly issues to the higher authorities.• Prepare Monthly Productivity reports for all the projects

Lahore

CC-Outbound Operations Team:• Making outbound calls to customers for retention purpose.• Analysis of technical issues and their escalation to concerns and keeping strong follow-ups.• Designing Standard Operating Procedures for different tasks and managing the Quality of different work heads.• Analyzing the impact of system reconciliations on Customer Accounts. • Analyze Connectivity, Attempts and Leads to set monthly Targets for different projects. • Handling and troubleshooting different interfaces related to workload management. • Updating the information and providing analytical reports regarding weekly issues to the higher authorities.• Prepare Monthly Productivity reports for all the projectsHandled Projects.• Postpaid Winback Project.• E-Billing Upselling campaign• MNP Port back Project.• JSR-JSP Survey Project.• UAO 668• Welcome Calls• Package plan optimization• MNP • OG• MNP port back HV• SMS Bundle offer For Helpline 111: (1 Year)Handling all kind of customer’s queries and cellular complaints related to JAZZ and INDIGO Packages.

Lahore

• Take care of all the operations related to technical, sales and Customer Care for Telephone, Cable & Internet services and Support.After being promoted as a manager following were the major responsibilities:• Hiring, screening and Interviewing for Customer Care Division• Agents Training• Scheduling Weekly and Monthly Roasters.• Salary Disbursement for Customer Care Division• Handling Churn and Customers Retention• Preparing Monthly Report for the Organization by coordinating to all divisions i.e. Finance, IT, DSL, HR, Telecom, Technicians Field Jobs, etc.• Analyzing and preparation of productivity and quality reports for Targets purposes.• Implementation of all the policies to Customer Care Division as per company’s Requirement.

B.Com (It), Information Technology And Commerce

Master Of Business Administration (Mba), Executive, A

Intermediate Of Computer Science, Computer, Physics, Mathematics

Activities and Societies: Sport, 100 meter race, Cricket

Matriculation, Physics, Chemistry & Computer Science

Master Nlp Practitioner, Coaching & Mental Health