Noman Ahmed Saleem, Pmp®, Smpc® Email & Phone Number

Karāchi, Sindh, Pakistan

► Directing the engineering teams in the region for FTTH projects, overseeing service delivery, and managing operations related to telecom infrastructure.► Overseeing vendor relationships to facilitate the deployment of the GPON network.► Oversees and supervises the execution of operational activities and processes to achieve approved operational plans and consistently improve service delivery.► Ensuring compliance with the FTTH network's SLA to ensure maximum uptime.► Strategizing and leading the implementation of new projects involving the expansion of FTTH coverage. ► Ensuring timely project delivery within the defined cost and scope parameters.► Establishing, preserving, and adhering to Standard Operating Procedures for repetitive processes, operational activities, and the rollout of infrastructure and last-mile connectivity.► Establish and sustain strategic partnerships with all vendors, oversee the acquisition of services within the agreed SLA, and instigate plans for service improvement.

Pakistan

► Executed projects and acted as senior project manager for multiple projects.► Initiated and supervised multiple project teams in improving Operational processes and Ensuring optimum performance.► Proactively monitored and Predictively analyzed upcoming projects in the city and maximize Backhaul Fiber network health and uptime of metro fiber network.► Lead infrastructure operations / Service Delivery team to maintain and achieve 99.6% SLA/uptime.► Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination. ► FTTT (Fiber to the Tower) Planning, Execution, Monitoring & Controlling of the projects in the south region.► Engaged Teams on various projects, which included data analysis techniques and capacity building etc.

Karachi

► I was managing end-to-end management of the Smart University Project of (Higher Education Commission, Pakistan worth $20 Million.► Responsible for Project Management of IT- Information Security Projects of IBM, McAfee, FireEye & and Cisco.► Ensured that Projects are executed on time and are completed on Schedule and Budget.► Ensured that the project scope is well discussed with the customer, documented, and understood.► Some of the key projects that I have managed are Shaheen Air, Banking Sector (State Bank of Pakistan, Bank Al Habib, Bank Alfalah, UBL), Education Sector (Higher Education Commission, Universities in Sindh).► Ensured procurement processes were initiated and deliveries were made on time.

Pakistan

► Resource Planning, forecasting, budgeting, and allocations to key Business Areas in all regions.► Developed and managed service delivery policies and procedures framework that will allow operational functions to effectively meet its objectives and targets.► Managed project resources, progress, completion time frames, and budget while exceeding key operational performance targets, with results that included a reduction in lead time between processes & and TAT improved from 24 hr. to 8 hr.► Training and mentoring staff on advanced trends in work-related issues and conflict resolution.► Oversaw all administrative functions of the department, including acquiring and releasing 3rd part contract employees and other resources on a rental basis.

Karachi

• As Section head of Field Operations / Customer care, oversaw the Planning, implementing, and monitoring operations by the organization's business strategies. • Achieved through the Sales Quality Assurance Department (SQAD): o Risk minimized from 85% to 40% & the retention ratio increased from 61% – to 74% o Identified & secured, unaccounted Wimax equipment worth $ 2.6M • Sales Audit and report System development and implementation. Ensuring that the Reseller and Distributors Channel adhere to the procedures set by the company.• Recommendations, to the Senior Management, related to End User Equipment and its qualification based on stakeholders' experience and feedback.• Planned and implemented the reporting mechanism for the Critical Response Unit (CRU), Installation, and other SLAs and KPIs related to end-users.• Advocated the Network Relocation Project to address coverage and capacity issues by relocating sites in liaison with the technical and engineering team.

Karachi

►Provided support to the Management in formulating the Procedures for different departments of company to comply with ISO requirement►As Business Operation Manager, built own operation management teams to plan, execute, monitor & control and successfully close project activities.►Trained and mentored sales staff for achievement of monthly sales targets and customer retention►Explored new market segment by targeting broadband internet services and submit proposals to Network Design Department for the deployment of Hybrid Fiber Coax (HFC) Network based on market survey and focused groups.►Stalked for, identified overlooked areas in sales for redesigning by Design Department for HFC Network deployment to generate revenue for the company and increased sales up to 11%.►Directed and managed 6 remote offices within same geographical location and a team of 180 technical and non-technical staff along with PKR. 18 million ($176,000) worth, movable and non-movable assets.►Supporting senior management regarding business plans and upcoming sales promotions and dispensed sales targets.

Pakistan

► Trained technical organization for deployment of services up to the defined standards to achieve monthly sales targets and customer retention.► Developed operational sub-teams for healthy competition and preparing successor to key junior appointments.► Oversaw all administrative functions of the department, including acquiring and releasing 3rd part contract employees and other resources on a rental basis.► Assisted Quality Control teams, during quality audit and inspection, repair, salvage, and disposal of the deployed end-user connectivity HFC products.► Ensured 90% of customer executions at the closing of every month