• Managing the interaction analytics projects, responsible for managing people while measuring project performance, leading customer engagement to ensure the successful delivery of agreed KPIs and Goals.• Conducting various Insights and Analytics to prove out the business case• Proactively identifying risks and issues on projects - leading team to develop risk management and issues management plans• Anticipating problems before they occur; defines the problem or risk; identifies… Show more • Managing the interaction analytics projects, responsible for managing people while measuring project performance, leading customer engagement to ensure the successful delivery of agreed KPIs and Goals.• Conducting various Insights and Analytics to prove out the business case• Proactively identifying risks and issues on projects - leading team to develop risk management and issues management plans• Anticipating problems before they occur; defines the problem or risk; identifies possible causes; work with team to identify solutions; selects and implements most appropriate solution. Show less

• Deployed Speech & Text Analytics projects to analyse each customer interaction.• Promoted and proposed Uniphore’s analytics solutions to customers to enable their business goals and objectives• Independently carried out meetings/discussions with customers and to interpret solution requirements.• Worked with clients to understand their business challenges and formulate business problems• Traveled to client’s locations, as per the requirements, for scoping, reviews, workshops… Show more • Deployed Speech & Text Analytics projects to analyse each customer interaction.• Promoted and proposed Uniphore’s analytics solutions to customers to enable their business goals and objectives• Independently carried out meetings/discussions with customers and to interpret solution requirements.• Worked with clients to understand their business challenges and formulate business problems• Traveled to client’s locations, as per the requirements, for scoping, reviews, workshops, Presentation Read-out etc. Show less

• At R Systems, I worked for NICE-Nexidia who is one of the leading Speech Analytics provider• Applied business process knowledge and speech analytics tools to produce compelling ROI for leading organizations Globally across the Telecommunications, Retail, Financial, Utility & Hospitality verticals• Collaborated with business stakeholders to define and document business requirements and processes. • Conducted various Insights and Analytics such as IVR Analysis, Root Cause Analysis… Show more • At R Systems, I worked for NICE-Nexidia who is one of the leading Speech Analytics provider• Applied business process knowledge and speech analytics tools to produce compelling ROI for leading organizations Globally across the Telecommunications, Retail, Financial, Utility & Hospitality verticals• Collaborated with business stakeholders to define and document business requirements and processes. • Conducted various Insights and Analytics such as IVR Analysis, Root Cause Analysis, Trend Analysis, and Talk Time Analysis etc. in an effort to prove out the business case• Served as training and technical point of contact for clients before and after implementation• Translated business requirements and process workflow into detailed business requirement documents Show less