In a career of almost 7 plus years have been a part of two pre-openings where I learned how to set a hotel from the beginning in order to achieve the maximum satisfaction of the guest and staffHave worked on SOP and SOS and setting the best to suit company profile and standard Have worked in all the departments of food and beverage service Have been a part of train the trainers program conducted by our pre-opening team at Holiday InnHave been greatly involved in training and assisting the junior colleagues whenever required Have been awarded and recognized so many times by my superiors for the positiveness and attitude towards workStrictly believe in guest satisfaction and always strive to go an extra mile for achieving thatHave been awarded for being the most punctual staff in the whole team . Have a strong sense of positiveness and always showcase a great example to the junior colleagues Believe in building the team getting the best out of the employees through a relationship where all employees work together with full co-ordination to each other .Overall Incharge of the restaurant in terms of food and beverage service .Analyzing and planning restaurant sales , levels and profitability Preparing reports ,planning promotions and discount schemes for our regular clients in liaison with the chef in charge To ensure that high standard of service is maintained with all the hygiene Checking stocks and order supplies whenever requiredTraining and managing of staff ,organizing and supervising shifts of the entire team Managing the entire team with their full satisfaction and proving them with feedbackResponding to all customer complaints and feedback Ensure that all the staff wear clean and tidy uniform at all point of time while in operations