• Managing Team (25 members) & operations management. • Ensuring engineers are adhering SLA and TAT for incidents and Task request. • Taking care of daily pending Incidents & monthly SLA report. • Managing performance for all the engineers. • Review all incidents and provide necessary feedback. • Publishing weekly/monthly Incident SLA report to business. • Managing & Providing Bomgar support Globally to associates in IDC hours. • Holiday Support Planning & implementation. • Managing Print server for all three locations (CHN, BLR & GGN) and sharing reports to business. • Providing Support on VDI. • Contributing towards AV & Asset management in GGN Centre. • Managing and monitoring the Avaya CMS Supervisor and Sharing the Aux and Call report to business. • Provide timely process and policy updates to Team • Coordinating with US Team for new joiner’s user ID and mailbox issue. • Publishing Top trending issues report to business on monthly basis and coordinating with concern team for solution.) • Coordinating with various vendors like Airtel/Vodafone/Dell/Kyocera/Genesis for support • Coordination with various teams (VDI/Server/Network/Application or ID & US Team for Mailbox related issue). • Taking care of Onboarding \ NHO sessions. • Providing BYOD support to associates. • Ontime refresh EOL laptops. • Contributing towards Physical asset audit for GGN facility

• Installation and troubleshooting of Windows2010. MS Office 2007 & 2010, • Configuration and troubleshooting MS Outlook 2007 & 2010 • Taking care on daily pending ticket & monthly MIS • Coordination with various (Server/Network/Application/Messaging) teams. • Providing remote support to associates located in different locations. • Installation, configuration and troubleshooting of network printers. • Monitoring, maintaining and reporting of availability of network, VC equipment. • Configuration & troubleshooting of Airwatch at client end.

• Installation and troubleshooting of Windows XP/ Windows2007. MS Office 2007 & 2010, • Follow-up with vendor for all Hardware related ticket • Taking care on daily pending ticket & monthly MIS • Coordination with various (Server/Network/Application/Messaging) team. • Providing remote support to various stores located in different locations. • Installation, configuration and troubleshooting of network printers. • Monitoring, maintaining and reporting of availability of network, VC equipment. • Configuration & troubleshooting of Airwatch at client end. • Prividing support on various applications like Essbase, Teradata, QMF, Host etc.

• Installation, configuration and troubleshooting of Windows XP/ Windows2007. MS Office, MS Outlook, Backup and recovery, network, printers related issues. • Implementation and troubleshoot LAN in various systems (Desktops & Laptops). • Managing and Troubleshooting of Hardware devices and Drivers. • Setting up and managing User accounts and groups in windows. • Creating account and configuration and apply policies on blackberry. • Providing support on various applications like Fact, Teradata, QMF, Host etc. • Wireless connection, VOIP phones etc. • Antivirus management at client end.

Handling HDFC Bank all type of Issue related to Windows-Troubleshooting, Backup, Installation, Monitoring and configuration. Providing Level 1 support on Windows 2000/2003 Servers. • Providing technical support to HDFC Bank maintaining IT Infrastructure availability. • Installation of security patches, fixes and AV definitions on servers and clients. • Installing, configuring and managing IBM Lotus Notes, Instant Messaging and Domino Web. • Troubleshooting & rectifying various technical glitches on web-based applications like Finware Finacle, Finn one, Cash-In, Host, Stex, Customer Tracker etc. • Coordinating with Mail Admin, Security Admin, Network Support and Server Support Teams in resolving the critical problems. Troubleshooting the Servers, clients & Network related issues. • Managing Symantec Endpoint Protection & make it sure that all nodes have updated from the server and provide monthly summary report to management.• Installing, configuring and managing network printers & scanners.

Handled Centurion Bank of Punjab, Circle office for more than 800 Desktops for type of Issue related to Windows-Troubleshooting, Backup, Installation, Monitoring and configuration. • Monitoring all the desktops IBM, Dell, HP, HCL and Compaq for any hardware issue and work. • Troubleshooting the Printer, Desktop & Network related issues. • Backing up corporate Data on NT Backup and Managing & Maintaining the Antivirus McAfee anti-virus.