Navtej Bisla Email & Phone Number

United Kingdom

Welwyn Garden City, England, United Kingdom

Reading, England, United Kingdom

• Technical Account Managers (TAM) are the main technical liaisons for CyberSource’s Premier Enterprise merchants.
• Act as primary technical point of contact for a portfolio of merchants and partners outside of BAU.
• Address any technical challenges or question a merchant may raise.
• Consult on new customer requirements, project implementations, Visa products in general.
• Manage merchant escalations until the issues have been resolved.

Transitioned to full-time caregiver and homemaker to support both children's and partner’s needs.👨‍👩‍👧‍👧 Always looking to improve processes at home to ensure a smooth running household. 👨‍👩‍👧‍👧 Continually inspecting and adapting to children's constantly changing needs.🚗 Volunteered with a local charity to deliver prescriptions to the elderly and.

To achieve a work-life balance with young children at home, took on the educational franchise Magical Maths, an after-school maths programme designed to make maths fun for primary school children. As owner of a regional franchisee, I:🧑‍🏫 Delivered a high quality, educational and fun programme.🧑‍🏫 Sales and marketing to win new business with schools.🧑‍🏫.

Putney Bridge

Support consultant for SaaS platform creating and delivering automated market research reports through a self-service platform. Worked in several capacities including: 🧑🏻‍💻 3rd Line support investigating complex technical issues, introduced Kanban with WIP limits to ensure support issues addressed within SLAs.🧑🏻‍💻 Collaborated with Product Owner and.

Welwyn Garden City

• Responsible for the 24hr availability of several Postilion Realtime switches providing switching services to 25,000 terminals, 3000 ATMs and connectivity to 50+ online interfaces including the Link network. The role.
• Incident identification & resolution.
• Alert and Event Management
• Testing and implementation of Postilion applications and patches.
• Configuration management, ensuring test environments adequately reflect production.
• Service Management reporting and service reviews

Project Manager and Technical Lead delivering several projects including Travelex Foreign Exchange ATMs as well as Point-of-Sale projects for Arcadia group. Activities included: - Managing delivery of projects from design stage to rollout.- Producing weekly status reports on the progress of the project to stakeholders.- Directed a team of remote developers.

Chertsey, England, United Kingdom

Successes included, turning around relationships with a number of a challenging clients, by: - Resolving long-term historical issues by employing empirical investigation.- Setting SLAs and implementing regular service reviews to keep clients up to date with progress on fixes.

Technical support for Marks and Spencer’s new Point of Sale solution from pilot to rollout. Challenging first role due to new technology and aggressive rollout. Developed a proactive attitude to support, always seeking continual improvements to reduce time consuming manual tasks towards automated alerting and evidence collection.