Navdeep Singh Multani Email & Phone Number

Coree, Act, Au

Coree, Act, Au

Canberra, Australian Capital Territory, Australia

North Canberra, Australian Capital Territory, Australia

Canberra, Australian Capital Territory, Australia

•Desktop Support Technician supporting CIOG workstations.•Performing remote and onsite troubleshooting of hardware and software issues. •Installation and configuration of new hardware and software as required and updating as per guidelines.•Experienced in using number of tools to assist in desktop support such as look up client's profiles to check Apps, add Apps, clear profiles, check Hostnames, check Domain entries, obtain Bit locker Recovery keys and remote into workstations as required to diagnose and assist clients.•Configuring MFD's, connected them to the network and remotely configured to bring them online to network on various environment.•I regularly volunteer in the Build Room to assist in building hardware and standalone devices to ensure there is stock availability for clients.•I work closely with CIOG Customer Representatives to share knowledge and to service clients needs.•I analyze and modify my work schedule in a daily basis to meet work load and priorities, such as breaching tickets, high priority requests and requests from SLG'.•Experienced in advising clients on what request they should be raising in LAJO to meet their ICT requirements.•Servicing a number of different Defence department I have an appreciation of the many different groups that constitute or service Defence and have an understanding of the varying urgency for ICT support that these groups have and prioritise support accordingly.

Canberra, Australian Capital Territory, Australia

•Serve as the first point of contact for customers seeking technical assistance over the phone or email.•Providing technical support for software and hardware issue such as upgrading and installing.•Determine the best solution based on the issue and details provided by customers.•Escalate unresolved or recurring issues to the next level of support.•Experienced to diagnose workstations, laptops, peripheral devices, MFD's (Defence network and standalone) and identify where the issue lay (image, physical network, server, driver, software installation, physical fault).•Experienced in completing various desktop projects including refresh and relocations of assets.•Create step-by-step training guide for future guidance and solutions.•Planning and priorities the task as required to meet deadlines.•I train and advise new co-workers with procedure, processes and technical trouble shooting.

Canberra, Australian Capital Territory, Australia

•Engaging with customers and offering solutions ensuring the highest level of customer service and satisfaction.•Responsible for attending calls, bookings and resolving customer complaints with high-quality customer service. •Processing payments and performing daily banking.•Supervising and training recruits.•Experienced in back-office administration and clerical work.•Creating Daily reports to the manager.•Responsible for liaising with suppliers and stakeholders.

Canberra, Australian Capital Territory, Australia

•Responsible for Daily functions in an organisation.•Responsible and Managing caterings, functions bookings and enquires.•Experience in customers special orders which involves liaising with suppliers and manufacturers.•Maintaining stock and inventory records.•Preparing for annual stock-take audits.•Responsible for daily end reports.•Ensure and maintain high standards of food hygiene and follow the rules of health and safety•Manage and train junior staff.

Graduate Certificate In Cyber Security, Cyber Security

Diploma, Computer Systems Networking And Telecommunications

Certificate Iv, Cyber Security

Certificate Iii, Information, Digital Media And Technology

Diploma, Advanced Diploma Od Management

Diploma, Diploma Of Management

Diploma, Hospitality Administration/Management

Certificate Iii, Hospitaility