As a Regional Team Lead at OSL Retail Services, I lead and motivate a team of sales associates across multiple locations, ensuring that we deliver exceptional results and customer service. With a postgraduate degree in Internet programming and database management, I also leverage my technical skills to optimize sales operations and data analysis, identifying opportunities for improvement and growth.I have a proven track record of success in new business development, hiring, and management, as well as achieving record-breaking results within my team.ACCOMPLISHMENTS:• Promoted to Assistant Manager within six months of joining WOW! Mobile Boutique at Shoppers World Brampton in November 2017.• Played a key role in achieving Top 15 Highest Sales Volume at Shoppers World in Q4 2017.• Contributed to achieving Top 10 Highest Sales Volume at Shoppers World in Q1 2018.• Successfully transitioned to Bramalea City Centre in Q2 2018, leading to achieving Top 10 Highest Sales Volume Nationally in Q3-Q4 2018.• Progressed from Assistant Manager at a Tier A location to Tier AA at Square One Shopping Centre in March 2019.• Assisted in achieving Top 5 Highest Sales Volume Nationally and #6 Highest Personal Sales Volume Nationally in Q2 2019 at Square One B.• Recognized with the Reach for the Beach Achievement Award as a Top 5 Earner nationally in 2019.• Led Square One B to achieve #1 Highest Sales Volume Nationally in Q1 2020.• Contributed to achieving Top 5 Highest Sales Volume Nationally in Q3 2020 at Square One B.• Successfully managed and led WOW! Mobile Burlington mall location, achieving 100% of Q3 target, 44% DP, and 221% accessories attach rate.• Secured victories in multiple categories in the back-to-school contest.• Ranked as the top-performing store nationally on the Scorecard for Q3.• Increased activations by 32% in Q3 (2019 vs 2021) and achieved a 221% increase in accessories sales. Also, achieved a 26% increase in overall activations in Q4 (2019 vs 2021) and a 188% increase in accessories sales.• Elevated the store tier from C to B after taking over the Burlington location.• Significantly decreased COA from $838.56 to $166.34 in the first quarter (Q3) as a manager.• Maintained a clean store environment and achieved a 94% audit score in Q3.• Consistently served as a Samsung ambassador, coaching and developing the team on product knowledge.• Led the successful relaunch of the store at Sherway Gardens.• Achieved a top position nationally, ranking in the Top 5 and securing the #1 spot in the district on the scorecard.