As Operational Risk manager:• Facilitator of risk awareness campaign’s sessions for 5K employees.• Led and ensured on-time completion of RCSA activities. Transformed the approach of RCSA from yearly event to on-going exercise.• Ensuring 100% compliance to RBI and TRAI regulations.• Ensuring FMEA approach is followed by team in identifying the risks for any new product(s).• Led and ensured the removal of redundant steps in processes resulting in potential savings of INR~2.5 Cr. (Subvention management, Outgoing payments review, Collections process reviews) • Achieved process error elimination from 70% to 99%.As Outsourcing manager:• Achieved saving of INR~2.02 Cr. by formulating the analysis of vendors with minimum billing guarantee. (billed versus consumed)• Led the on boarding of leadership team and corp. to move outsourcing approach to second line of defense.• Led the automation of legal agreement on SAP with functionality to auto generate reminders for agreement(s) specific deadlines.• Active collaboration with departments (IT Security, BCM, legal, business, Finance, Security) to identify the risks pre-on boarding and mitigations to be agreed upon.As Process Improvement manager:• Developed HR grievance tool with team members on MS Automate – Acknowledged by CHRO.• Developed product approval process tool – Acknowledged by the leadership team and Corp.• Building up a repository of all issues and foreseeable risk(s).• Built a centralized process and policy repository.• Built Power BI dashboards for KRIs, RCSA and risk events.

• Ensuring DR works as backup seamlessly and servers are SOX compliant thus mitigating any financial risk.• Biometric devices installed at 13 cities/33 sites/2500+ devices.• Developed application to capture fingerprints for daily login/logout and reported in form of reports.• Integration of app with existing payroll tool for automatic attendance marking.• Ensuring any new development is tested, test results maintained, implemented at both production and DR servers.• Implemented E2E automation for tracking of processes.• Finalize various policies with IT, facility managers, HR partners, delivery excellence and BU heads across India.• Active analysis on cost versus savings from the project to the company. Customer Service and strategic planning were the key skills which made the project successful

Double heading as Global Business Operations Manager and Cross CoC LeadAs Global Business Operation Manager : - Lead the Business Operations and Finance of the CoC, - Act as the focal point of contact for Global Leaders to support them - Business Planning and Strategy, - Forecasting, Analyzing the financials of a BU, - Operational Efficiency, Business Analysis, - Strategic and Operational Due Diligence, - Identify areas of opportunity to drive expansion in growth markets, - Identifying risk areasAs Cross CoC Lead : - continues Process Improvement and Delivery Excellence. - managing the various reports for CoCs, - online data, team rooms and privacy management - as Project Manager for Operations Team

• As BOM- working in capacity of Cross CoC Lead, to manage the CoC project on different fronts (utilization, contribution & consumption, assisting in deal risk assessment, detailed claim reports, financial costing) for different business units with 1000+ subject matter experts across the globe spread in 30 different countries.• As Resource Deployment Manager for Benelux - allocation of resources to several projects, identifying the ageing bench period for them and working with other departments like recruitment team, vendor management teams, etc.• As Project Manager Architect and design the network infrastructure, procurement of hardware and software, production environment setup and implementation, internet browsing traffic migration, effective and timely delivery of work from vendor and management of contract while implementation of online security tool and analysis of risk involved, signoff with acknowledged amount of work done within given timelines.

As Deputy Ops. Manager