AWS : • Extensive experience with AWS services, including Lambda, S3, Textract, SQS, SNS, and EC2 instances. • Designed and implemented IAM policies to manage secure access and permissions for AWS resources. • Migrated on-premises databases to AWS RDS and implemented tape backups for data retention. • Automated workflows to process and extract data from scanned PDFs using AWS Textract. • Configured disaster recovery solutions using AWS cloud services.Infrastructure Projects: • Designed and implemented scalable, reliable IT infrastructure. • Implemented Group Level GPOs for Volkswagen Group Middle East users. • Administered and migrated on-premise CIFS to SharePoint Online. • Configured Zscaler proxy, SASE VPN, firewall, and WAN in collaboration with AT&T and VW AG. • Collaborated with cross-functional teams, including software developers and cybersecurity professionals.Infrastructure Support: • Provided hardware, software, and system support across the organization. • Managed IT resources, virtualization technologies, and disaster recovery testing. • Administered SAP systems, handling closing periods, role access, and user management. • Managed SharePoint and Qliksense administration, including user and document management.IT Governance: • Managed IT hardware assets and licenses, coordinating with VW India and SAM teams. • Conducted IT security awareness programs and maintained IT/security documentation. • Implemented LeanIX for IT architecture and cloud governance, adhering to Lean IT principles.Database Programming and Automation: • Automated SuccessFactors Leave Calendar using PowerShell, C#, and VB.NET. • Developed automations for forecasting, onboarding/offboarding, and business reporting using Power Automate, SSIS, and SQL. • Created systems for IT project requests and asset management using Power Automate.iOS Development: • Developed a digital business card application using Swift for Volkswagen Group Middle East.

1. Support the IT team in maintaining hardware, software, and other systems2. Assist with troubleshooting issues and provide technical support3. Organize and maintain IT resources4. Lend IT support in areas such as cybersecurity, end user computing, analytics, and data center management5. Review and update various IT & IT security documentation for policies, procedures, standards and guidelines6. Assist with vulnerability assessments, patch management & software updates for specific client, applications, services, networks and servers as required.7. Perform Service Desk duties such as building desktop\laptop devices, creating software deployment packages, troubleshooting user problems as needed8. Network and\or Server maintenance, including documentation, configuration and cleanupOther duties as assigned.Infrastructure Projects ( Disaster Recovery , Asset Management , Zscaler migration for AVME users, License Management using Flexera, Cloud security , IT security awareness, Microsoft Endpoint Configuration Manager Rollouts, Group Policy Rollout)Working with Virtual machines( Managing , Troubleshooting)

• Interacting with users helping them in Different types of issues such as Office 365 , Network Issue , Hardware Issues•Working with MS Office , preparing excel sheets •Working with Servers such as Microsoft Exchange using RDP(Remote Desktop Connections)• Initiating in Different Projects such as DELL EMC Unity , Types of migrations•Setting up tape drives•Working with VM • Providing general help to the IT department