Managed various aspects of logistics operations for our USA-based operations, driving significant improvements in company profitability and efficiency. Through skillful negotiation of freight rates with dispatch and broker services, enhanced profitability margin and negotiated favorable rates resulting in increase in profitability. By optimizing shipping routes, managing lumper requests, and negotiating contracted rates. Through the implementation of efficient logistics strategies and rigorous monitoring of shipment progress, attained a remarkable on-time delivery rate, boosting customer satisfaction. Meticulously maintained shipping documentation with a 98% accuracy rate, ensuring compliance with regulations and minimizing the risk of penalties or delays. Managing logistics shipments, demonstrated strong organizational abilities and ensured all activities complied with relevant laws and regulations.

Leveraged data analysis techniques to extract valuable insights, guiding informed recommendations for strategic decision-making. Through comprehensive analysis of business processes, I identified inefficiencies and areas ripe for improvement. Regular interactions with stakeholders allowed me to gather requirements and translate them into actionable project plans, facilitating alignment and consensus among team members through workshops and meetings. Detailed documentation of business requirements and process flows ensured clarity and continuity throughout projects. Collaborating closely with development teams, I ensured that technical solutions aligned seamlessly with business objectives. Conducting user acceptance testing, I verified that delivered solutions met business expectations. Providing ongoing support and training to end-users, I ensured successful adoption of new processes and technologies, driving organizational efficiency and effectiveness.

Provide assistance and support for electricity and gas services in the United Kingdom. Regular client engagement to address inquiries and resolve issues effectively. Involved processing service orders, returns, and exchanges in adherence to company policies. Meticulously maintained records of customer interactions, transactions, and complaints to ensure accuracy and facilitate follow-up actions. Collaborating closely with departments such as sales, marketing, and logistics, coordinated efforts to meet customer needs and enhance their experience. Furthermore, implemented strategies for improving client support processes and complaint procedures, actively engaging with stakeholders to implement improvisation strategies for superior client service delivery.

● Interactions with Stakeholders for implementing strategies to increase demand balance supply.● Acted as a liaison between business stakeholders and sales teams, ensuring smooth communication andunderstanding of Business goals and priorities.● Purchase and inventory management of sound equipment ensuring accurate stock levels as per demand.● Implementing strategies for business growth through market analysis and research.

Spearheaded the development and implementation of rider value propositions and recognition strategies, fostering strong rider relationships and enhancing our market presence. By collaborating closely with hiring managers and stakeholders, I tailored staffing approaches to meet business needs while prioritizing rider appreciation and compensation. Through successful onboarding and management of over 100 riders, we achieved a remarkable 60% increase in delivery capacity and expanded our market footprint in Goa. I orchestrated comprehensive training and development programs for both delivery executives and restaurant staff, including onboarding sessions and soft skills training, resulting in enhanced team capabilities and productivity. My dedication to operational excellence was recognized with an Outstanding Performance Award, reflecting my exceptional contributions to recruitment, training, and overall operational efficiency. In times of crisis, such as strikes and other operational risks, I adeptly managed situations to minimize disruptions and maintain customer and merchant satisfaction. Continuously evaluating training effectiveness, I collected feedback to refine program content and delivery, ensuring ongoing improvement and alignment with organizational goals.