• Customized table forms using UI Policies, Client Scripts, and UI Actions to enhance user interaction and data integrity.• Implemented Domain Separation to ensure data isolation and controlled access for multi-tenant environments.• Designed and configured dashboards for real-time monitoring of key performance indicators (KPIs) and business metrics.• Created customized reports to meet specific business requirements, ensuring actionable insights for stakeholders.• Created… Show more • Customized table forms using UI Policies, Client Scripts, and UI Actions to enhance user interaction and data integrity.• Implemented Domain Separation to ensure data isolation and controlled access for multi-tenant environments.• Designed and configured dashboards for real-time monitoring of key performance indicators (KPIs) and business metrics.• Created customized reports to meet specific business requirements, ensuring actionable insights for stakeholders.• Created, configured, and managed update sets to capture and deploy configuration changes across ServiceNow instances.• Developed and maintained Business Rules, Script Includes, and UI Actions to implement complex logic and automation.• Developed and managed scheduled jobs to automate routine tasks and data maintenance.• Developed email scripts to automate email notifications for various processes.• Utilized Flow Designer and Workflow Editor to automate processes and integrate with other applications and systems.• Managed the deployment of custom applications across different environments (Dev-Development, SIT- System Integration Testing, UAT- User Acceptance, Pre-Prod- Pre-Production, Prod- Production).• Created and managed Notifications to notify end-users of every activity through email scripts and events.• Created and managed Service Catalog items, Record Producers, Variables, and Variable Sets.• Implemented Reference Qualifiers (Simple, Advanced, Dynamic) to control data visibility and selection.• Managed ServiceNow data using scheduled imports and exports, transform maps, Import Sets.• Implemented system security using ACLs and Roles to ensure proper data access control.• Experienced in working with GlideAPIs such as GlideRecord, GlideAggregate, and GlideSystem for server-side scripting.• Integration between ServiceNow and Third Party Tool.• Implemented Incident Management, Problem Management, Change Management. Show less

• Developed and maintained ServiceNow instances with a focus on ITSM (Incident Management, Problem Management, etc.).• Configured and administered ITSM modules, including incident and problem management processes.• Created and managed user accounts, roles, and groups based on organizational requirements.• Configured and maintained tables, views, and data schemas to support business processes.• Utilized business rules, client scripts, script includes, UI policies, UI actions, and… Show more • Developed and maintained ServiceNow instances with a focus on ITSM (Incident Management, Problem Management, etc.).• Configured and administered ITSM modules, including incident and problem management processes.• Created and managed user accounts, roles, and groups based on organizational requirements.• Configured and maintained tables, views, and data schemas to support business processes.• Utilized business rules, client scripts, script includes, UI policies, UI actions, and background scripts to customize and automate ServiceNow functionality.• Managed update sets for version control and deployment of configuration changes.• Implemented reference qualifiers to control data access and enhance form functionality.• Designed and implemented workflow activities, approvals, and process automation.• Configured and maintained the Service Catalog, including catalog items, record producers, and service requests.• Developed custom UI forms and fields to support new tables and data structures.• Set up and managed events and notifications to ensure timely communication and response.• Conducted routine system maintenance, including updates and patches, to ensure system stability and performance.• Implemented security roles and access controls to ensure data privacy and compliance. Show less

- Providing support to existing CRM software- New Client registration and new user create- Interact with the clients through Cold Calling and Email.- Troubleshooting issues related to the execution of software.- Password Forgate and reset